Contributor
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235 Messages
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here.
Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:
Xfinity TV: Basic Troubleshooting
Find and Troubleshoot Error Codes
Thank you in advance for posting!
DonnaLong
New Poster
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2 Messages
9 years ago
we are in out in CA not sure where you are - my internet says everything is connected and fine yet there is an hour and a half wait for tech support??? hope this is fixed soon!
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allsport2233
Frequent Visitor
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5 Messages
9 years ago
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LindaNgil
New Poster
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2 Messages
9 years ago
I am in Virginia and I first had the x1 message and was not able to change my channel. Now I have NO TV signal at all.
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Jenjen123
New Poster
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1 Message
9 years ago
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tctc
Contributor
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539 Messages
9 years ago
Yeah, I'm down in CA too.
I waited for 30 minutes for the tech to tell me there's an outage that's predicted from 10pm to 2 something am.
Then she gave me 3 really long numbers, an outage ID, an outage ticket #, and a call log #. So I asked what I'm supposed to do with those numbers? She said she needs to give them to me to associate me with the outage. I said, isn't everyone in the whole area affected and associated with the outage? She said yes. I said, so what am I supposed to do with these numbers? Do I call someone and give them the numbers, why do I need these? She had no idea, and said the outage could last less time or more time, do I have any more questions she can help me with.
I just have one more question, can the justice department please break up this monopoly so I don't have to continue paying for service that I'm not receiving?
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slwfingrs80221
Frequent Visitor
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13 Messages
9 years ago
Well your hi tech platform 1 is on the fritz again. I am getting so tired of reset after reset. Missed 3 of my shows now, and it still says, can not connect to the X1 Platform, why ??
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Kgriffin2
New Poster
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1 Message
9 years ago
I attempted to reboot two different ways over the past hour and no change. What's going on? How do we fix it?
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slwfingrs80221
Frequent Visitor
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13 Messages
9 years ago
Bring my old box and stuff back sooooooooooooooooooooooo tired of reset after reset and the bill gets higher and higher 😞
Well your hi tech platform 1 is on the fritz again. I am getting so tired of reset after reset. Missed 3 of my shows now, and it still says, can not connect to the X1 Platform, why ??
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LindaNgil
New Poster
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2 Messages
9 years ago
My account online says there are no problems. Cannot get through to the 800#. When will TV service be restored? Wish Cox cable was in VA.
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allsport2233
Frequent Visitor
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5 Messages
9 years ago
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Lisa412
New Poster
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1 Message
9 years ago
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sgriz
New Poster
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1 Message
9 years ago
I had the same problems this morning, tv was out for about 3 hours plus...they keep raising prices but do not comp for the time the services do not work...I need to find a new cable company
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Ricketyruss
New Poster
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1 Message
9 years ago
Same here. X1 been out for 12 hours. can't watch any station but the one I was on before it went out. Can't reach by phone either. This service sucks.X1
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cstreit
Frequent Visitor
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18 Messages
9 years ago
Okay so the tech came out. Thanks Neal!
Checked the line and it was a bit dodgy, so we replaced it. This didn't fix the issue. I wasn't suprised as it really seemed like this was an issue with the box rather than signal quality.
Replacing the box was the solution.
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Jcsermeno
New Poster
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1 Message
9 years ago
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