X1 Technical Issues

Dands,  I wish you luck...  it's been 8 hours now since we first started dealing with this.  It didn't come up on either TV after the hour and the problem still isn't resolved.  They are telling us that a technician will need to come out and that even with an expedited ticket it will be at least 3 days until someone can come look at it.  Very frustrating!  Please let us know if you get it resolved and how and I will do the same.

Thanls, Cathy

We just spoke to a Comcast supervisor about this problem.  We explained what happened and we told him that they had us scheduled to be seen in 3+ days.  He said that if they could not reset it remotely, it was a serious problem and he would come himself tomorrow afternoon (2-4 PM Pacific time).  I'l let you know what we find out then....

Ill give it a try and report back.  who do I ask to do that.  Do you have a preferred number and department for that?

Thank you!

Hi Brandon,

We are having the same problem as Jen except both of our teminal boxes (150s) are not able to access recordings on the DVR in the living room. Sometimes they will see the recordings, but most of time they do not. A Comcast tech had us reboot the boxes which resolved the problem temporarily but was not a permanent fix. If we initiate a recording on one of the stand alone 150s we can then see the recordings on the DVR again, but again it is only temporary. Do we need to have a tech come out and check the equipment/installation? We've pretty much had this issue since the service was installed back in May. Thanks. 

Woke up this morning to an un-registered X1 box.  Called support and they did an init.  It came back for a few hours than began to boot loop,  It is now dead acording to a level 2 tech and always reboots to a RDK03009.  The tech says this is weird because he can see my device has an IP but the error claims that it does not.  

He says the box it toast and needs to be replaced.  To bad, so sad, you loose everything...  
It would have been nice to at least been offered a credit for my hardship.  

Par for the corse for me though.  Nothing i have ever done that involved Comcast has ever gone right the first 6 times.  It's always hours of my time wasted, money lost and more frustration than my ex wife could ever offer.   But hey, what can I do, there is no other tv option where I live so I just have to bend over and take it.  

Thanks Comcast!

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@CCAndrew wrote:
Hi Brandon,

We are having the same problem as Jen except both of our teminal boxes (150s) are not able to access recordings on the DVR in the living room. Sometimes they will see the recordings, but most of time they do not. A Comcast tech had us reboot the boxes which resolved the problem temporarily but was not a permanent fix. If we initiate a recording on one of the stand alone 150s we can then see the recordings on the DVR again, but again it is only temporary. Do we need to have a tech come out and check the equipment/installation? We've pretty much had this issue since the service was installed back in May. Thanks.
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First thing is to check your moca diagnostics. Hold exit for 5 seconds, Down arrow 2x, and the number 2, scroll down to moca diagnostics. Post back the numbers you see or post a screenshot.

Checking your signal levels all 3 of your devices are out of spec on the upstream and that could why there's no communication, you may want to get a tech out anyway to get you into specs.

Didn't see any numbers for moca diagnostics, just moca network status enabled and moca link status link up. Thinking we need to have a tech come out like you said. Thanks for the quick response.