FIRST WE LOSS MSG, RIGHT BEFORE THE NBA AND NHL SEASONS ARE ABOUT TO START. SO WE WILL MISS MOST OF THE GAMES. NOW ON GO TO CHECK SCORES BY HITTING THE LETTER C, AND NOTHING. WHY WAS THIS TAKEN AWAY. PAYING MORE MONEY FOR LESS.
Same thing here for the last 3-4 days. So the same exact thing happened last year and it lasted for about 1-2 months time before working again if I remember correctly. They didn’t answer anyone’s inquires for weeks, and finally said that it was a partner company’s issue that provides the stats and they had no control over it.
Just like last year, the timing of this is very frustrating as every single league is about to be playing at once, and many of us use the sports app to jump around to games quickly and need it to be working in live real time, not telling us 18 hours later a game is set to play at 9am yesterday. First world problems I know, but we pay a ton for service and would like the sports app to work consistently.
I’m hoping Xfinity/Comcast can be more proactive this time compared to last year where it was months to resolve. Please just be transparent, let us know what’s going on, and if it is a partner company issue again, work with them to help resolve it more quickly this time?
Hello, @binaural2000 I am very sorry to hear you experienced this last year as well. We want to make sure that all of your services are working as they should! It looks like the Sports app issues have now been resolved. Are you able to confirm?
So it is currently mostly fixed, but not completely. The main time and score and channel location on the first screen seems to be working for each game live now, which is the most important thing.
But there are still some things not working correctly as normal live once you click into each game. There, each game is still stuck with “preview” section showing even when game has been in progress for hours. The sections that show up to date live stats, and the scoring section that shows how all scoring has happened in the game so far are still missing.
Not sure if my reply went through correctly above or not to Xfinity employee, replied above with info that it is working better but not completely yet still.
Hi @binaural2000 Thanks for the update from your end. Can you try resetting your box to see if this refreshes the app?
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_dc9ada
Visitor
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1 Message
3 years ago
We are having the same issue on our Xfinity account. Pressing C on remote and no scores showing.
1
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Joewalters64
Visitor
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2 Messages
3 years ago
C button not working
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MikeRogers
Contributor
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15 Messages
3 years ago
FIRST WE LOSS MSG, RIGHT BEFORE THE NBA AND NHL SEASONS ARE ABOUT TO START. SO WE WILL MISS MOST OF THE GAMES. NOW ON GO TO CHECK SCORES BY HITTING THE LETTER C, AND NOTHING. WHY WAS THIS TAKEN AWAY. PAYING MORE MONEY FOR LESS.
0
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user_2a693e
Visitor
•
1 Message
3 years ago
I’m having the same issue as well. Just did a system refresh and still not working.
1
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binaural2000
Contributor
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37 Messages
3 years ago
Same thing here for the last 3-4 days. So the same exact thing happened last year and it lasted for about 1-2 months time before working again if I remember correctly. They didn’t answer anyone’s inquires for weeks, and finally said that it was a partner company’s issue that provides the stats and they had no control over it.
Just like last year, the timing of this is very frustrating as every single league is about to be playing at once, and many of us use the sports app to jump around to games quickly and need it to be working in live real time, not telling us 18 hours later a game is set to play at 9am yesterday. First world problems I know, but we pay a ton for service and would like the sports app to work consistently.
I’m hoping Xfinity/Comcast can be more proactive this time compared to last year where it was months to resolve. Please just be transparent, let us know what’s going on, and if it is a partner company issue again, work with them to help resolve it more quickly this time?
3
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Philly30
Contributor
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58 Messages
3 years ago
It Seems to be fixed.
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binaural2000
Contributor
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37 Messages
3 years ago
Not sure if my reply went through correctly above or not to Xfinity employee, replied above with info that it is working better but not completely yet still.
1
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