New Poster
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3 Messages
X1 set top box blinking green
I've gone thru all the troubleshooting, even left it unplugged at one point for over an hour. It gets to the screen where it says a software update is in progress, but then stops and the screen goes black. PLEASE HELP!
XfinityEricB
Official Employee
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1.3K Messages
4 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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ricknmandy
New Poster
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3 Messages
4 months ago
PSA...For anyone else having this issue, no amount of troubleshooting and online tech help is going to fix it. Your box bit the dust and needs to be replaced. Save yourself the (literal) migraine and swap it for a new one at your local Xfinity Store.
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