trap6435's profile

New Poster

 • 

32 Messages

Tue, Sep 28, 2021 7:51 PM

X1 Remote RF or IR?

Is the remote control for X1 boxes RF to enable function when direct line of sight is not available? What is the range of RF control?

XfinityEthan

Official Employee

 • 

389 Messages

1 m ago

Hi, @trap6435.The remotes have RF and should be automated connecting that way. Say "remote settings" into your voice remote and the screen pop up will say what mode it is in. It may also depend on your Tv box model and remote model. Let me know what models you have. My reference doe snot state a recommended distance. 

(edited)

trap6435

New Poster

 • 

32 Messages

1 m ago

Have and planning various Samsung TVs. So, if the X1 boxes use RF, direct line of sight is not required, withing whatever range limitations are encountered, correct? I want to mount the smaller X1 non-DVR boxes like the XiD, Xi3, Xi5 and Xi6 behind the TV so direct line of sight will not be possible.

XfinityEthan

Official Employee

 • 

389 Messages

Gotcha. I missed this page before, but here is our public page with details. My reference states the XR11 and Xr15 voice remotes can do both modes.  https://comca.st/3uiyZf7

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
trap6435

New Poster

 • 

32 Messages

Ok, thanks, however, the following from that article "If you have an Xfinity X1 main TV Box or Player, you can use the XR2/XR5 remote control with Aim Anywhere control (RF capability) even if they are stored in a closet or another room, up to 50 feet away." refers to X1 main TV box, which one must have to use DVR function, BUT is the RF 'aim anywhere' also used in the non-DVR X1 boxes like the XiD, Xi3, Xi5 or Xi6?

XfinityEthan

Official Employee

 • 

389 Messages

I checked all references and there is none that gives very specifics which tells me the RF by default works on all X1 boxes you mention. I myself have a xi6 and XG1v4 and it defaults to RF aim anywhere and works well on both.

 

  • XG1 TV Box
  • XG2 TV Box
  • XG1v4 TV Box (4k)
  • Xi3 TV Box
  • XiD X1 TV Box
  • Xi5 Wireless TV Box (X1 or Flex)
  • Xi6 Wireless streaming device (X1 or Flex)
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
trap6435

New Poster

 • 

32 Messages

How about this? Am I correct in reading this as ALL X1 boxes except RNG150 are RF capable?

https://forums.xfinity.com/conversations/tv/answered-side-by-side-xfinity-x1-tv-box-comparison-dvr-vs-nondvr/602da482c5375f08cd7fe806

trap6435

New Poster

 • 

32 Messages

Xfinity Ethan, do you have seven boxes? How did you handle splitting the incoming signal?

XfinityChad2

Official Employee

 • 

150 Messages

1 m ago

X1 uses IR to initiate the RF pairing process.  Once paired via RF the aim anywhere function works on all new devices.   Before you mount behind the TV, activate the device or remote with line of sight. 

trap6435

New Poster

 • 

32 Messages

1 m ago

Excellent! Thanks! Any feedback on wall mounting X1 non-DVR boxes like XiD, Xi3 or Xi5? Or splitting a signal 8 ways?

XfinityEthan

Official Employee

 • 

389 Messages

You can't split a video signal without getting bad results. We offer the ability to access your Live TV, on-demand, and DVR from the Stream app at no charge from Roku, Firestick, Samsung and LG smart TV's, computers, and Chromecast. I use this in 2 rooms and it works well. Mounting would just be finding out what can work. The small models are pretty small and a small bracket could work. 5.32 in W x 3.41 in D x 1.19 in H  -  is Xid

Also, You can use the Xfinity remote app to change channels and do voice commands from a smartphone. It is handy and you can also play tricks on people. :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
trap6435

New Poster

 • 

32 Messages

What about an amplified splitter?

trap6435

New Poster

 • 

32 Messages

Trying for a single consistent platform using X1 voice remotes on 8 TVs

trap6435

New Poster

 • 

32 Messages

Currently split 2 way one to gateway and second to a 2 way splitter to 2 Motorola 3400 DVR

trap6435

New Poster

 • 

32 Messages

Referring to your message, does voice control work with Roku, etc and smart phone?

trap6435

New Poster

 • 

32 Messages

1 m ago

Does X1 remote work thru the wireless non-DVR effectively extending its range?

trap6435

New Poster

 • 

32 Messages

1 m ago

Have gig X1 gateway, will it support that many wireless boxes?

Official Employee

 • 

3K Messages

I'm sorry, I'm a bit confused about what you mean by some of your questions. Can you please clarify what you are trying to accomplish so that we can help you get your equipment set up in the best way that fits your needs?

 

Regardless of your internet speeds, your boxes and remotes should all work no matter how many you have. You should only ever see problems on them if you are trying to stream through the apps on more devices at the same time than your subscribed bandwidth can support. 

 

The remote control app will only work with your cable boxes, not the app itself. So if you are using a roku or firestick, you will need to use the remotes for those boxes. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
trap6435

New Poster

 • 

32 Messages

Ok, here’s what I want to accomplish. I was planning X1 cable service at 8 TV locations around the house. I want, if possible, a single platform using the same programming and X1 voice RF aim-anywhere remotes. All locations connected with (1) a coax cable, (2) multiple Cat 5e cables and (3) an Xfinity gigabit wireless gateway all routed back to a central AV closet.  I was initially thinking of using an 8 way amplified splitter in the AV closet over the coax to one X1 DVR and 7 smaller X1 non-DVR boxes mounted behind each TV. A single platform, e.g. all X1 boxes rather than a mix of X1 and Roku, is desired to avoid confusion in operating in different rooms. 

I can’t seem to find an Xfinity resource to help me design this system. My piecemeal questions have gotten more complex, my apologies!

What do you recommend or is there an Xfinity design service I may contact?

XfinityJoeB

Official Employee

 • 

6.9K Messages

Hi trap6435. You are welcomed to combine a variety of our cable box types long as they are networked and connected with sufficient signal, if connected via coax, or with proper bandwidth, if connected wirelessly or via ethernet. I would encourage you to review our website page here for the breakdown of different box types we have here: https://comca.st/2Y13dqV

 

We do not have any type of special design service or contact department for helping you setup this type of advanced configuration yourself. In your situation, we always recommend to our customers, especially when trying to combine so many TV outlets and considering the needs of having an amplifier, to have our professional installers visit your home and set everything up for you. You can simply tell us how many TV's you need with service, we put in the order and help you choose an appointment date / time, and the tech will come to your home and consult with you about the setup in person. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
trap6435

New Poster

 • 

32 Messages

I’ve looked at https://comca.st/2Y13dqV extensively and plan to have a Comcast tech do the install, however, it’s hard to know exactly what to ask for given possible limits to functionality, such as signal degradation from too many splits. 

Official Employee

 • 

553 Messages

You have very valid points. Our expert technicians can come out to do the installation and would, at that time, have a better idea of limitations and functionality based on your signal strength etc. If you would like us to assist you with scheduling a technician visit please send us a direct message to "Xfinity Support" with your full name and address.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
BruceW

Gold Problem Solver

 • 

23K Messages

1 m ago

@trap6435 wrote: "... How did you handle splitting the incoming signal?"

If all seven boxes require a coax feed they would typically install a 9 port zero-gain splitter/amp (usually Commscope or PPC brands). It's a combination splitter/amplifier designed so that upstream and downstream, amplifier gain = splitter loss.

(edited)

trap6435

New Poster

 • 

32 Messages

1 m ago

THANKS BruceW! The PPC brand looks to be the best of these two. Comcast installs these or do I need to get before installation?

BruceW

Gold Problem Solver

 • 

23K Messages

1 m ago

@trap6435 wrote: "... Comcast installs these or do I need to get before installation?"

I'm not Comcast so I can't say what they will do. All I can tell you is that they have often provided these devices in the past.

New to the Community?

Start Here