2 Messages
X1 Power saver/screen saver issues
my wireless x1 boxes have power saver turned off yet every day after 4 hours, they go off and go into a screen saver background. how do i change/fix this? it's becoming very frustrating... i keep the tv's on the music channels so that my dogs don't bark at everything they hear outside. please help!
XfinityAirelle
Official Employee
•
2.5K Messages
1 month ago
I totally get where you’re coming from! I actually leave jazz music on for my dogs when I’m out, and they definitely love it—it helps keep them relaxed and distracted from outside noises. So I can imagine how frustrating it must be when the screen saver kicks in and interrupts the music.
Even with Power Saver turned off, the X1 boxes have an Automatic Inactivity Timeout that happens after 4 hours of no remote activity—and unfortunately, this can’t be fully disabled. That’s why it keeps switching to the screen saver.
A little workaround is to press any button on the remote every few hours to reset the inactivity timer, but I know that’s not always practical. Another option could be using a smart speaker or Xfinity Stream on a smart TV to keep the music going without interruptions.
I wish I had a perfect fix for this, but I’m happy to explore any other options with you! Let me know what works best, and we’ll figure it out together. 😊
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