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Mallards1
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Wednesday, June 18th, 2025 5:14 PM

X1 Pixilation on live TV but not on recordings

I get pixilation on  live tv on all channels but not on recorded programs? already had a tech out and he replaced all the connection and said the signal from the outside box to the tv was showing no noise interference. 

He said he was going to request the main line be looked at but i don't know it that was ever done. Paying a lot of money for this service and not getting any results.  

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1 day ago

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XfinityPeterH

Official Employee

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2K Messages

1 day ago

 

Mallards1 I would be wondering the same thing too. We are happy to take a look at your account. Please send us your full name and complete address via our Direct Messages.
 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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