jlgjr's profile

New Poster

 • 

5 Messages

Mon, Nov 30, 2020 3:00 AM

X1 not recording all of my Sunday shows due to football

I used to be able to set my receiver to record for up to 1 hour after TV show scheduled ending.  Now I can only record for up to 30 minutes.  As a consequence I miss the end of every tv show I record on Sunday nights.  Can I get my option to record for extra hour back or can you actually record  tv shows when they air and  not when they are scheduled?

Responses

Accepted Solution

RadTV

Problem Solver

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521 Messages

6 m ago


@jlgjr wrote:

I used to be able to set my receiver to record for up to 1 hour after TV show scheduled ending.  Now I can only record for up to 30 minutes.  As a consequence I miss the end of every tv show I record on Sunday nights.  Can I get my option to record for extra hour back or can you actually record  tv shows when they air and  not when they are scheduled?


In order to obtain the desired run-time that you want, The program recording must be setup manually. See this article: 

https://www.xfinity.com/support/articles/x1-set-a-manual-recording-for-a-channel

 

Duration Limit up to 7 hours.

dcfox

Regular Contributor

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325 Messages

6 m ago

There used to be an option for that worked in Comcast Lab setting  when the games going over for the following shows but it stoped. Not sure if it another setting that changed or not as I am would like to know also. I just record the 11Pm news for the extra time but still all shows overlap on a recording. 

ComcastChe

Official Employee

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6.1K Messages

6 m ago

Hi @jlgjr

Thank you for posting to the Xfinity Forum. I really appreciate you sharing your experience. I had the chance to walk through the step to record a program and also noticed that I didn't have the option to extend the recording time before. 

I was able to do some digging and located how we can extend the recording time, so we are no longer missing the end of our favorite shows. You can find this information, here

Change Recording Start or Stop Time 

  1. Press the xfinity button on the remote.
  2. Use the arrow buttons on the remote to highlight Saved and press OK.
    Saved option is highlighted in the menu.
  3. Highlight Scheduled and press OK.
    The Scheduled option in the Saved menu of your X1 programming
  4. Highlight a program to modify and press OK.
    Use the down arrow button to highlight a program.
  5. Highlight Record Options and press OK.
    Record Options in your X1 programming
  6. Highlight Modify and press OK.
    Modify X1 recording options
  7. Highlight Just this episode and press OK.
    Highlighting Just this episode in your X1 recordings
  8. Highlight the Start time and use the left or right arrow buttons to modify - select either 1 or 2 minutes early.
    Start Time Options in your X1 DVR recordings
  9. Highlight the Stop time and use the left or right arrow buttons to modify - select between 1, 5 or 30 minutes late (options for live programming - 30, 60 or 90 minutes late).
    Stop Time option with On Time selected.
  10. Highlight Confirm and press OK.
    The Confirm option is at the top of the Record Options screen
  11. A message confirming your recording will display.
    A confirmation message displaying the program name, broadcast time and channel on your X1 DVR.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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5 Messages

6 m ago

Very much appreciate your reply.  I followed the steps but still only ge the record option to 30 minutes.  It appears only live shows can be set to recored for more ( live programming - 30, 60 or 90 minutes late).

 

Thank You

New Poster

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5 Messages

6 m ago

Thanks, I have now set to record the news !

Official Employee

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6.7K Messages

6 m ago

Thanks for replying with your findings. You are correct that some live programs can only extend for 30, 60, or 90 minutes. Thanks for testing and confirming. Please let us know if you need help with anything else. We are here for you. 🙂 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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5 Messages

6 m ago

RadTV, Thanks so much for your help.  This solves the problem.  Thank you

 

Joe

Official Employee

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369 Messages

6 m ago

I am so very glad to hear that you were able to reach a resolution with your DVR recordings. Should you need anything further we are always here to assist you at any time. Please have a great week and thank you as always for being an Xfinity customer. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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