X1 multiview issues?

When I try to upgrade, my screen says that it is unable to complete the process due to an error.  Help!??

I am sorry to hear of the error you are getting @user_xq1fpg I want to be sure we can get everything figured out for you with your order. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

@XfinityMartyR​

Marty,

Readers will have to scroll back for my question, which really SHOULD be pasted immediately above YOUR answer to my Q, to keep things in context. 

But your answer really begged the question.  So why not post my QUESTION in front of your answer, BEFORE you answer?

And no "We have seen some great feedback to the Sports Multiview on X1!  "  does not answer my Q.

WHERE IS the "feedback" ?  Not in THIS thread. 

Hey @user_yrd57g, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity X1 Mutliview feature. 

If you are interested in the Xfinity X1 Multiview feature, you would need an eligible Xfinity Video subscription plan, eligible Xfinity X1 Equipment, and be within an area where the service feature is active and available.

You can learn more about our Xfinity X1 Mutliview feature by visiting our 'Comcast Previews New Multiview Experience on Xfinity X1, Brings Live Football and Baseball Together on the Same Screen' communication as well as our 'Xfinity Multiview is Here for Baseball and Football' post on our Xfinity Discovery Hub.