X1 Intermittent Sound Cut Out Skipping Audio Issue

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@wolfgirl wrote:
Px001an 3.0p26s1 prod set

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that first version of the xg1 DVR by Pace has only 5 tuners and has always had the skipping/stuttering audio problem. swap it when you can for the most recent (version 4) DVR. 

You might have thought they would have switched it up when they were here this box has been here since 2014 I think.Is there a way to save some of the recordings?

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@wolfgirl wrote:

You might have thought they would have switched it up when they were here this box has been here since 2014 I think.Is there a way to save some of the recordings?

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you can watch it clean at end of season or at winter break (usually Olympics). the cloud will hold the last 60 hours but new recordings will be removing the older ones if current recordings are being made. If you can wait, swap during most regular season summer hiatus.

Thank you I'll clean it up as most of what I want to save are old horse racing ones plus of course the Eagles super bowl win i has been better less skipping.

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@wkelly1368 wrote:

I have the same issue with my sound. If I reset the power on my X1 box the sound is better for awhile.

my STB Version is PX001AN_3.2p12s3_PROD_set

 

Do I need a new box?

 

Thank You

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the px001 is the first version ever of the x1 DVR and it has always had extreme audio problems and only has 5 tuners instead of 6 that you can use. swap it for newer version (like the 4k model with no clock).

I have the same issue with my sound. If I reset the power on my X1 box the sound is better for awhile.

my STB Version is PX001AN_3.2p12s3_PROD_set

Do I need a new box?

Thank You

Thank you

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@Rustyben wrote:

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@RHenningsgard wrote:
STB Version PX001AN_3.0p26s1_PROD_sey

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you have the very oldest DVR that is known for audio dropout issues. swap for newest version 4 (yours is version 1) it is smaller and has no clock on the front. XG1v4

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I am having similar problems with garbled audio on a Samsung TV and sound bar.

STB version AX014AN_3.3p14s1_PROD_sey

I had the audio cut out problem and changed settings from Stereo to Dolby 5.1, and it got better, though not perfect.  Anyway, my X1 is PX001AN_3.5p2S1-PROD-SEY.

Is that the latest version of the box?  When I called Comcast for help and the audio cut-out, the person said that was the latest box, but I have doubts that was correct.  (Comcast couldn't fix the audio problem and didn't give the advice provided in this group.)

Thanks - mine has a blue light.  I scheduled an appointment for tomorrow to have a technician come out and will ask him. I aske again today when I called in and the person said mine is the current box.

I had a Control4 and the people who connected everything previously used RCA plugs (if that's still the right name for them).  I never thought the Control4 was worthwhile, so I disconnected it the other day and then connected the X1 to the receiver using an HDMI cable.  Both before and after that change, there were audio skips and bad pixilation during live NBA games.  But after I disconnected the Control4 and used HDMI, I changed the settings on the box to Dolby, and things got better, though not perfect - still some audio skipping.

Any advice is much appreciated - especially things I can suggest to the technician tomorrow.

Thanks

I had the audio cut out problem and changed settings from Stereo to Dolby 5.1, and it got better, though not perfect.  Anyway, my X1 is PX001AN_3.5p2S1-PROD-SEY.

 

Is that the latest version of the box?  When I called Comcast for help and the audio cut-out, the person said that was the latest box, but I have doubts that was correct.  (Comcast couldn't fix the audio problem and didn't give the advice provided in this group.)

dws37, firmware version 3.6 rolled out recently so I can check to see if I can push this to your box. Send me a private message with your name for help. 

Ken