binaural2000's profile

Contributor

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18 Messages

Wed, Feb 24, 2021 6:00 AM

X1 dvr recording limit changes/problems?

I’m so confused about what is going on with my x1 this morning. I have 2 x1 dvr boxes, percentage full has consistently stayed around 22-25% full the last several months with around 130 recordings give or take. All of a sudden this morning, my system says 91% full. There is a new notice in my menu saying you are limited to 150 hours of recordings and do I want to upgrade for another $10 a month?
What is going on? Did this pop up out of nowhere for anyone? I don’t recall seeing any notices of major changes or anything. I already have 2 x1 dvrs, the official Comcast site says I should then already have the “300 hour limit” due to that. I’m so confused what is happening, why my system changed so drastically overnight, and why it is trying to get me to “upgrade” to something I should already be getting. Does anyone have any advice what I should do? Just thought I’d try posting here first as I am dreading having to call in for this if it’s a new issue that isn’t even known much yet or not.

Responses

XfinityEva

Official Employee

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165 Messages

7 m ago

@Madame509 I am more than happy to help review your account with you and what type of plan you have, plus all the details around it and make sure you have what best fits your needs. Please send me a private message and include your full name and service address. Send me a private message by clicking my profile name (ComcastEva), and then click "Send a message". 

amybth

Contributor

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72 Messages

7 m ago

Thank you.
But until Comcast stops reducing services while raising our rates, services we’ve had for as many years as I can remember, I don’t see that happening.
Comcast has many different choices when implementing changes and it never ever fails, Comcast ALWAYS makes the choice that costs the customers. Every single time!
But this time? This time feels even more villainous!
WE’RE IN THE MIDDLE OF A PANDEMIC!! Millions are out of work, households are food insecure, struggling to pay rent, mortgages, bills, etc! Kids are stuck at home, parents are needing your services for kids’ schooling and plain old boredom & sanity!
So Comcast chose NOW to CUT SERVICES AND CHARGE MORE?! You’ve got households really hurting and some dependent on you, so you do the inhumane thing and stick it to them further??!
It’s not only unconscionable, it’s absolutely disgusting!
So again, no thank you. I won’t change my mind, I’d rather not do business with a company that cuts off your oxygen while you’re struggling to breathe...way too heartless in my karma book!

New Poster

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4 Messages

7 m ago

Cutting the cord is looking better and better.  80% of the programming is trash anyway.  Internet/Apple TV may be the way to go.

amybth

Contributor

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72 Messages

7 m ago

Are you people even listening?! I said I don’t want to speak to any of you about my account!! I going to leave Comcast, not get roped into another sky high contract where y’all get to raise rates and take away channels and services midway through but I have to abide by it! Not going to happen ever again!
This is EXACTLY what I’ve been saying!! Comcast reps don’t listen or HEAR ME when I speak!!
Wow!

New Poster

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4 Messages

7 m ago

It's another attempt by Comcast Xfinity to squeeze more money out of their customers for an already overpriced service/product.  Greed knows no bounds.

New Poster

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1 Message

7 m ago

Just got a message on our TV that we could upgrade our DVR plan to Standard for 150 hours or Premium for 300 hours. We didn't want to click on it because no cost was shown. We currently have just 20 hours of storage. What would the upgrade cost? 

New Poster

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1 Message

7 m ago

Have no way to send a message...have DVR issues form Xfinity...

Tek

Problem Solver

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631 Messages

7 m ago

I am letting everyone know what I posted previously is fact. The ONLY thing that changed is how the Cable Box displays the percentage full. Your local DVR will still record at the orginial capacity. The box now shows your CLOUD DVR ONLY. 

 

I have tested it and verified this. 

 

 

Rustyben

Expert

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24.1K Messages

7 m ago

adding... it appears that the DVR-Lite (20 hour DVR) that is offered free in some packages is the primary user of the new optional tiers so they can go from 20 hours to 150 or 300 without adding a cable DVR set top box.

Rustyben

Expert

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24.1K Messages

7 m ago


@Franqr wrote:

Just got a message on our TV that we could upgrade our DVR plan to Standard for 150 hours or Premium for 300 hours. We didn't want to click on it because no cost was shown. We currently have just 20 hours of storage. What would the upgrade cost? 


$10/month for going from 20->150 or $20/mth to go from 20-> 300. optional

Contributor

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18 Messages

7 m ago

Tek,
That is good to know, thanks for the info. So now once our DVR display hits 100% full, that just means cloud only is full, and you can continue to record new recordings, and not have it delete any other recordings at all by itself automatically? The oldest ones will just stop being accessible on xfinity stream, but will stay on the dvr? So how do we know when our dvr is really getting close to full and you can’t record any more once it gets to 100% and just stays there once you record more past that threshold? At some point it will just say now you can’t set any new recordings?

Official Employee

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70 Messages

7 m ago

Thank you for sending us a PM with your interest in our premium DVR service! My name is Tyler, and I will be more than happy to look into these details for you, regarding the exact price it would cost to have this service added. Rest assured; you're with the pros, and our Digital Care Team is here, every step of the way! Before we proceed, can you please provide me with your full name, and your full address? Thank you in advance, and I look forward to working with you! 🙂 

amybth

Contributor

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72 Messages

7 m ago

Great! So I deleted over 30 recordings for nothing? They could’ve stated this in their $10 ransom offer but instead they hoped we’d all just pay the extra like a lot of us normally would because we don’t feel like we have other options. Thankfully that’s no longer the case, we have other options now...
That being said, you’re very nice for taking the time to test this mess out & explain your findings to us! THANK YOU!! It really is appreciated!!
But my opinion where Comcast is concerned still holds: worst company ever!!
amybth

Contributor

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72 Messages

7 m ago

Second giant red notice telling me “Access Denied” in threads I’ve posted?! I didn’t lie or make one false statement!
You love my money every month but block my posts?! Every word of which is provable?!
Got it! Message received!
I hope all of you posting complaints are paying attention and be careful not to anger them too much...at least those of you still able to see this post!!
Comcast does business in America but blocks free speech? Did the same thing to me regarding the ID Channel!
Hey Comcast, I’ve got a great idea, if you’re so offended by people posting truthful, derogatory remarks about Comcast, stop your awful customer service practices!!
CCAndrew

Gold Problem Solver

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25.9K Messages

7 m ago

@amybth
The post you are referring to was actually removed because it was derogatory towards you because all you have done is just rant and complain and claim you don’t want help. It’s not censorship, it’s simply not following posted guidelines, which you are also getting very close to not following because you are always off topic and going off on a tangent about the ID channel. Your fellow customers don’t care, they are in this thread about their dvr.

If you need a refresher on Forums Guidelines
https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/td-p/2618379

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