binaural2000's profile

Contributor

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18 Messages

Wed, Feb 24, 2021 6:00 AM

X1 dvr recording limit changes/problems?

I’m so confused about what is going on with my x1 this morning. I have 2 x1 dvr boxes, percentage full has consistently stayed around 22-25% full the last several months with around 130 recordings give or take. All of a sudden this morning, my system says 91% full. There is a new notice in my menu saying you are limited to 150 hours of recordings and do I want to upgrade for another $10 a month?
What is going on? Did this pop up out of nowhere for anyone? I don’t recall seeing any notices of major changes or anything. I already have 2 x1 dvrs, the official Comcast site says I should then already have the “300 hour limit” due to that. I’m so confused what is happening, why my system changed so drastically overnight, and why it is trying to get me to “upgrade” to something I should already be getting. Does anyone have any advice what I should do? Just thought I’d try posting here first as I am dreading having to call in for this if it’s a new issue that isn’t even known much yet or not.

Responses

New Poster

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1 Message

7 m ago

I got it too.  I went to bed with a DVR about 60% full and woke up to one over 90% full.  Gee thanks, Comcast.

Tek

Problem Solver

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631 Messages

7 m ago

Comcast has not acknowledged this, but you have the same amount of space regardless of what the box says. The new software displays the cloud percentage only. Currently, I have 82 hours in the cloud and 100 hours on my local box.

For those of you at 90 percent, run it up to 100 and you will find the local hard drive will pickup the slack.

This is a display change only. Your local DVR are will still record whatever it would before. Be warned, not all of it will be in the cloud if you go over the 150 hours.
Rustyben

Expert

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24.1K Messages

7 m ago


@Jct777 wrote:
So this means that the storage capacity of the DVR changed if it now only holds 150 hours of SD. I always record in SD and could get 250 hours. So now we have to pay $10 more to get our storage back! That’s crazy and not good to keep customers.

if recording cable (not local) channels the change a few years ago to mpeg4 makes HD take up same or less space than same recording on an SD channel (mpeg2). 

char2014

Contributor

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35 Messages

7 m ago

I found this in another discussion:

https://forums.xfinity.com/t5/X1/DVR-storage/td-p/3419278

char2014_0-1614339316041.png

 

   
Official Employee
‎02-25-2021 10:25 AM
Re: DVR storage

Great question! Our Premium DVR service includes 300 hours of Cloud storage and is available for $20 per month a la carte, or an additional $10 per month if you already have existing DVR service. 

Regular Visitor

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4 Messages

7 m ago

I'm given an option to upgrade DVR plan from Standard 150 hours to Premium 300 hours?   How much does this increase my billing and would it erase all currently recorded programs?

Contributor

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18 Messages

7 m ago

Tek/all,
I think Tek’s theory could make sense if it is what is happening. I still am not sure if or how Xfinity could officially confirm if this is correct, I don’t think they really have yet unless I missed it.

I still have a couple more questions even if that is the case then, they may be stupid/obvious to most, but I’ve never completely understood, so maybe confirmation on this would help others too.

So with the new % full display not being totally clear on what it really means right now, here’s what I’m curious about. If I get up close to 100% full, and I can still set new recordings on my set top boxes, will they continue to show up on all my set top boxes in house as regular DVR recordings, viewable on all of my set top boxes, no matter which one I set them to record on? Or will they show up only on the exact box I recorded them on, as “local storage”? Or will they start to show up as “cloud” dvr recordings, with the little cloud icon in the bottom left hand corner (which as others have pointed out, load slower, FF and rewind annoyingly, and have inferior audio). I’m also more confused than ever on if it will start deleting older recordings now, or if they will stay available because we still have the same total larger storage available to us, and it’s just the display full % that’s confusing us all.
I understand there is a limit of the total # of hours that can be “available to us in the cloud”- which to me, means all the recordings that are available at any given time to download/stream through the Stream app on our phones and tablets for on the go. That’s not as important to me that every single thing be available there. What has always confused me is this “cloud” recording terminology. Is that just referring to the ones available to stream to the app, or does it also mean dvr recordings being able to transmit to all set top boxes in our home network to be viewable as dvr recordings? I just still don’t get if that is what they are saying is being affected or not when we get close to the limit now. It would really help me understand in the future if I need to increase my limit or not. Sorry for the length of this post, but it’s just not clear to me still after all the confusion on these issues this week.

Official Employee

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298 Messages

7 m ago

@THTH Hey there! Thanks for the post. Great questions. We can go over billing questions by sending a private message by clicking my profile name and then selecting, "send a message." Have no worries about the current recordings going away. They will remain! That only happens if DVR is removed. 

Official Employee

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366 Messages

7 m ago

Hello, @binaural2000, thank you for taking the time to type out all of our concerns on our Forum, that is exactly what this platform is for. I have your back. If you've reached your cloud DVR storage capacity and your local DVR is full, you'll be notified to clear up room before you can schedule any additional recordings. Depending on your cable boxes, you'll have the ability to enjoy our X1 AnyRoom DVR feature. This allows you to be able to enjoy your recorded content from other cable boxes within the home. Does that help clear up some of your concerns?

Regular Visitor

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6 Messages

7 m ago

This is so typical of Comcast, it doesn't even surprise me anymore.  As so many have said already, we are all sick of constantly increasing bills, while channels are removed and services reduced.  You lock us into 2 year contracts where we can't make any changes, but allows you to take away channels, reduce storage and increase storage fees.  I've been a customer for 22 years, and I'm tired of being told to bend over and take all their changes which hurt the customer and benefit their bottom line.

 

WORST.  CUSTOMER SERVICE.  EVER!!!

 

PS: Nice.  after trying to post, I get this little message saying I used a "bad" word.  Funny how speaking the truth these days is censored.

 

PPS: Second post because the first was removed.  Guess they can't handle the truth.

Contributor

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18 Messages

7 m ago

ComcastMarcos,
Thanks for the reply.... what you are saying about limits is where so many of us are confused this week, when you say, “once our local dvr is full”- that’s where the jump on our displays of 20-40% full to 80-90% full this week, and what it really means, has confused everyone. Without total confirmation from Xfinity on what this # really means, we don’t really know how close to full our “local dvr storage” is anymore. We don’t know if the # is now referring to our cloud storage full, or some type of combination of our cloud plus local dvr storage full, or our local dvr storage only full. Which means we don’t really understand if everything is fine, and pretty much what it has always been like, and we don’t have to decide which recordings to delete right away.... OR if there really was a big change that did reduce our storage in some way, and we do need to delete things or risk losing recordings/not having new recordings work right. Without crystal clear clarification on this, is the only way for anyone to tell to just sit and set tons and tons of recordings until you get the warning that you can’t set any more recordings? I’m just not getting why this whole process/rollout is so confusing and unclear.
Again

Expert

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26.4K Messages

7 m ago


Your post has been removed to a secure and hidden area for violating the Forum Guidelines and the Acceptable Use Policy. If you are not familiar with these, please review them. [bypassing the language filters]

https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/m-p/3115028#M1

https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/m-p/2618379#M2

Official Employee

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366 Messages

7 m ago

@amybth, we certainly don't want you to feel this way, and I'd welcome a chance to help turn things around. In order to do so, can you please send me a private message? 

amybth

Contributor

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72 Messages

7 m ago

Free speech doesn’t matter to them, during the ID channel fiasco they banned me from the forums for a month!!
The bottom line is that Comcast doesn’t give a flying fig about ‘we the customer’ past our bank accounts!

Official Employee

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328 Messages

7 m ago

Can you please send me a PM with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side.

amybth

Contributor

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72 Messages

7 m ago

Basically? Without all the cloud, sd, hd mumbo jumbo? They cut everyone’s recording hours in half from 300 down to 150 and want us to pay $10 a month to have our original 300 back. The usual “charge us more for less than”!

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