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garyg2
20th Anniversary celebration
Conversation Starter
1st Reply

Frequent Visitor

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22 Messages

Tuesday, October 24th, 2023 12:52 AM

Closed

X1 dvr issue with resume

Would you fix this issue already? We pay good money for this service and you fast forward and it stops up to 60 seconds before the recorded program or at time it won’t fast forward. It’s like your finding ways to force us to watch the worthless commercials and political ads 

Question

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Updated 

8 months ago

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XfinityJanelle

Official Employee

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1.3K Messages

1 year ago

@garygoldsmith Thank you for reaching out on the Xfinity Community Forums. We are aware of the issue with smart resume. We are working towards a fix for this known issue, there’s currently no estimated time of resolution. 

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garyg2

Frequent Visitor

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22 Messages

@XfinityJanelle​ Here we are almost April 2024 and still not fixed

8 months ago

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keifer27

4 Messages

Please fix this! It's ridiculous as much as we pay for service.

8 months ago

0

XfinityMarcus

Official Employee

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1K Messages

@keifer27, hello, thank you for using the Community Forums page to reach out. Are you also experiencing an issue with the feature on your own X1 equipment as well currently?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 months ago

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