X1 DVR and Internet

@ComcastJoey Thank you for your response.  If you read my post above, you would see that I was asking about the basic function of the DVR being unavailable, even when I have an internet connection and a working TV signal.  There was maintenance being done in my area, and even thought I had a fully functional internet and broadcast signal, I could not use my XG1v4 at all.  I couldn't change channels, adjust the volume, open the guide, or any function other than powering the dvr on and off.  This went on for the majority of the day, from about 6:45 in the morning to 3:30 in the afternoon.  It is frustrating to have a signal, but not being able to address even the most basic/rudimentary functions of the DVR.   I was not posting regarding recordings in the cloud. I was asking why even basic control of the box is not possible, when I have a fully functioning signal, albeit in an area where 'maintenance' is occurring.  I should be able to have basic controls like changing channels, but even that was not available.

@ComcastJoey hello, When the Internet outage occurred or the error message was displayed on the TV screen. The result was a crippled system meaning that no function on the remote would work, I was stuck watching the channel that I was viewing from the guide, the guide was not accessible, any recording stored on the DVR was not accessible etc. I have the 4K model from 2019 so I believe it is the XG1v4

The X1 DVR and the X1 Modem both have their own MoCA modems/adapters. While the X1 system uses internet for most features, it is not 100% reliant on it, and can function at times without an active internet connection. The most common cause of loss of functionality is due to an issue with the X1 systems MoCA adaptor, usually a loss of service or connection. In the majority of cases, when this happens, an XRE- or RDK- error message appears that we're able to troubleshoot and clear out.

I hope this helps explain a bit more in-depth. We're hoping in the future the X1 system will be self-reliant, and won't need an active internet connection from Xfinity for all of it's benefits and features. If you do encounter an error code, or the device freezes up for whatever reason, you can initiate a system reset through the My Account app for your smartphones; https://comca.st/3uo3AHj

If the issue is persistent, there could be an underlying problem, including weak signal or signal loss, that is causing issues.

When the current system becomes non-responsive, even when there is an active internet connection, the My Account app, either iOS, Android, or PC, will not detect the device.  When I experienced my issues, I had a working internet connection, and the channel that was available functioned normally.  I was unable to use *ANY* function of the remote; couldn't change channels, access the guide, etc. The xFinity button did not work, nor did any of the letter buttons (XR15 Remote and XG1v4 box).  Unplugging the DVR, leaving it unplugged for 2 minutes, then plugging it back in had no effect.  In short, during the time frame that some maintenance was being done in my area, I had no ability to access the DVR.  I had full internet access.  I had a good cable broadcast signal; the channel that the box was tuned to worked perfectly.  I simply could not use the remote to do anything.  This is an issue that needs to be recognized and addressed.  I was without the use of the DVR for at least 9 1/2 hours, even though I had good signals and internet.  This never happened with my older XG1v3 and XR11 remote.