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rufus97
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116 Messages

Thursday, May 4th, 2023 8:16 PM

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x1 cost

If we upgrade from Legacy to X1, with no changes to packages we currently have, will our monthly cost be the same?

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Updated 

2 years ago

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RMFJM

Regular Visitor

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10 Messages

2 years ago

I have this question too. I have TV service only - no internet.  I upgraded to X1 , following the instructions in the box, which said to connect  using the HD cable provided.   While it all seems to work,   I noted that now I  have HD  channels  available.  However, I did not request this.   My understanding is that   HD service is $10 a month more, and if one wants it , one must request a change or addition  to one's plan.    Am I going to get billed for this even though I didn't request it? .  If so, can I  disconnect everything and try to use the other ports on the X1 to connect to my TV ? There really should have been more of an explanation on this whole topic. 

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rufus97

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116 Messages

@RMFJM​ 

We haven't upgraded yet to X1.  Still on Legacy.   We have TV and Internet.  Not completely sure what X1 includes. We recently found out (in a somewhat odd way) that apparently we're in a grandfathered plan.  So, if and when we upgrade to X1, we'll have to upgrade our plan, which will be about $40 more a month.  Not happy with what we're paying now.  So if we do decide to stay with Xfinity and upgrade to X1. we'll have to figure out which plan suits what we want for TV and internet, at a reasonable price.  Doubtful.

2 years ago

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CCCam

Official Employee

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232 Messages

Hello, @rufus97. I can definitely understand your confusion over the HD channels. A lot of our grandfathered plans had HD channels as an option to have. Most of our plans in the last few years include HD channels and are not an option to remove. I would be happy to review your account and answer any questions you may have. 

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2 years ago

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MNtundraRET

Gold Problem Solver

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5.9K Messages

2 years ago

I thought when all this change over started June 1st (today) was to be the day. My Cisco RNG150N still works fine for everything except ON DEMAND. That has not worked for almost a year. I am keeping my box until it fails.

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rufus97

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116 Messages

@MNtundraRET​ 

We were told 5/31.  As of today 6/1, we still have On-Demand on our Legacy.  Interestingly, when we get that vague message "in upcoming weeks, etc.", its says on top (like with TV shows) "available until 12/31/24".  So maybe that means something???  I recently read an article on-line (and someone on this Forum also mentioned it) that says customers will receive a message on bill, email or text 60 days prior about losing On-Demand on Legacy and other boxes.  We're not upgrading yet -- still on the fence about Xfinity.

2 years ago

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