X1 cable box

I currently have an Arris XG1v4 DVR cable box.

The DVR option is rarely, if ever used - and would like to eliminate the DVR service fee.

Is there a X1 NON-DVR cable box that supports 4K and is preferably not wireless, which I believe the Xi6 is.

Any help or suggestions are appreciated.

Thanks

Responses

Tek

Problem Solver

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919 Messages

2 years ago

There is not unfortunately. However, I would check because you may be able to drop DVR service as I believe that is enabled via software.

The Xi6 supports a Ethernet connection if you don't want to use it wireless.

https://www.xfinity.com/support/articles/uhd-4k-faqs

(edited)

3

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Schacht_w

Frequent Visitor

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17 Messages

@Tek

any idea who might have this knowledge at Comcast?
If I call the 800 number, who should I ask to speak with?

2 years ago

0

MNtundraRET

Gold Problem Solver

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5.9K Messages

You are not going to get to speak to a specific person.

Retired Expert

Gold Problem Solver

2 years ago

0

Thanks for posting this inquiry! I understand that you'd like to eliminate the DVR fee while also keeping your 4K options. Currently, we don't have a Non-DVR box that supports 4K, but that doesn't mean we can look for ways to save on your bill. Would you be willing to send us a private message with your full name and address?

To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

I no longer work for Comcast.

2 years ago

0

X1

Schacht_w

X1 cable box

Tek

Schacht_w

MNtundraRET

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