Visitor
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1 Message
X1 cable box shows Status Unavailable
I have my own modem/router and 3 Xfinity X1 cable boxes. Within the last 2-3 weeks one of the three boxes shows Status Unavailable on the Xfinity app. I’m having intermittent problems watching 3rd party apps on this box with messages saying to check wifi connection. The Xfinity box won’t let me check the wifi connection? I have strong Wifi signal to the tv it’s hooked up to, as wells as all other connected devices in the house. I’ve tried a system refresh, unplugged and plugged back in (which btw disconnects picture to the other two boxes), and spent a bit of time on the line with Customer Service to no avail. Is there something else I can try? Or exchange the box?
XfinityPeterH
Official Employee
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1.9K Messages
2 years ago
Thanks for reaching out to us @user_1da36d and thanks for reaching out to us for help with your equipment. I would be reaching out if I was in your shoes too. We are here and happy to help. The details you have provided about the steps you have already completed are super helpful and we appreciate you working with us.
Please send us a Direct Message with your full name and complete address. Here are the steps for reaching us:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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Saelig66
Contributor
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10 Messages
2 years ago
I have been having the same issue, did Comcast provide a resolution?
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