Frequent Visitor
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11 Messages
X1 Cable box making lound humming noise
I just got a new X1 cable TV box. I found I needed one so I could watch CBS All Access. I got it set up and working, but it makes a very lound humming noise (fan, I'm pretty sure) that does not quiet down when I turn off the power. My old box was quieter and got very quiet when I turned off the power. I have read through these forums and noticed that this problem is fairly common, and that the only solution is getting a quieter model X1 box. The model just sent me is PX013ANM. Does anyone know of a model that will allow me access to CBS All Access and be quieter? Any help will be appreciated. Thank you.
Accepted Solution
BruceW
Gold Problem Solver
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26.4K Messages
4 years ago
That might violate Comcast's service agreement. Section 6a of https://www.xfinity.com/Corporate/Customers/Policies/SubscriberAgreement says:
Better to take the device to a Service Center or Xfinity Store and swap it out. Check locations and hours at https://www.xfinity.com/support/service-center-locations.
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MrTom44
Frequent Visitor
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11 Messages
4 years ago
I don't have any solutions to your problem. But I'm wondering what the humming could be. Sometimes pieces of metal inside could be positioned just right to vibrate and cerain frequencies. Other times I know old/used fans can hum and vibrate. Especially when they're dusty and then you blow them out with air.
So check for interal vibrations, maybe move or twist the box a bit to see if it goes away. Another option is to take it apart and find the noisy fan and replace it, but maybe a bit more advanced for normal users.
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tigerdg
Frequent Visitor
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11 Messages
4 years ago
Good advice. No, I'll not be opening the box. I will return it. Thank you.
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tigerdg
Frequent Visitor
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11 Messages
4 years ago
I am fairly certain it is a fan. There is no scraping or grinding sound, just a loud hum. But I am not going to take it apart, as that is not allowed and it's unlikely I'd be able to fix it. Even if I could, one has to break a seal on the case to get it open, and I'd be subject to a fee come the time I had to return the box. Thank you for your consideration.
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user_RobertB
Contributor
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350 Messages
4 years ago
@MrTom44
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
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MrTom44
Frequent Visitor
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11 Messages
4 years ago
Hey, guess what. I just ordered/upgraded to TV service through Comcast. I logged into my account and noticed the DVR I'm waiting for that will arrive in two days is, drum roll please, a model PX013ANM.
I suspect I'll be in the same situation as you in two days from now. I really dislike noisy living room equipment. The XG1v4 looks like some great modern tech, but this model's toslink is still modern and works great for me.
So for me, live with a LOUD fan and have fiber optic audio. Or normal quiet hardware with no optical audio. I may just have to locally swap the receiver I haven't even received yet for a better XG1v4. Then purchase an HDMI audio extractor to run to my toslink optical audio receiver so I can use my tower speakers.
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tigerdg
Frequent Visitor
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11 Messages
4 years ago
Mr.Tom44,
Yes, I suspect you will experience the same humming noise. The technician who made my service call said it was the internal hard drive AND the fan causing the noise. Anyway, he swapped it out with a brand new device (the PX013ANM was a refurbished unit), an XG1v4-A, which is so quiet I can hardly hear anything. I suggest you ask for that one. Good luck!
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user_880891
Visitor
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2 Messages
4 years ago
Got the new but could not stand the humming n they came back with the older dvr that I had n it still hums n is terrible n slower in changing stations. I guess technology changes too fast for Comcast.
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user_8b24b6
Visitor
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1 Message
4 years ago
I hate the noise! Just got for the first time, satellite never made high pitched humming
unplugged & quiet a moment, then started up before plugged in
diabolical
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user_fc90bd
Visitor
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1 Message
4 years ago
I am also same experience ever since i got new cable box
terrible humming noise
dont know what to do
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user_d038f5
Visitor
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1 Message
4 years ago
My old box never made noise. My new box makes a terrible fan noise. It's audible 20 ft away. It is louder than my refrigerator. I am wondering why I spent money on a nice stereo if the sound of a DVR is going to permeate every time I listen to music, have a conversation, or choose to have some silence. Please remediate this quickly. Thank you for your resolving this.
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