bertclo's profile

Visitor

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3 Messages

Monday, March 23rd, 2026 11:52 AM

X1 box freezes

My X1 box intermittently freezes. The freeze typically lasts about 30-60 seconds. The screen will then refresh. The voice remote doesn't work either. Other regular boxes in the house work fine. I've replaced the X1 box a few times and still have the same problem.

What's the problem and what's the fix?

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Official Employee

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2.9K Messages

7 hours ago

 

bertclo Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. I am sorry to here that you have been having these consitent issues with your TV box and we are here to help. Is this still an ongoing issue even after the recent equipment change? 

 

(edited)

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