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Mcfeely1
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27 Messages

Wed, Jan 9, 2019 9:00 PM

X1 box flashing blue bar on right

Usually the box has an aqua colored vertical bar on the right side of our box. Last couple of days I’ve noticed it is blinking a blue color. So last night I unplugged it and it restarted and went back to the solid aqua. Tonight, again, I see it’s flashong blue. What’s going on?

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CCShane

Bronze Problem Solver

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5K Messages

2 y ago

@Mcfeely1,

 

Thank you so much for posting your question here in the Xfinity Forum. Without knowing what specific X1 box below is a chart of the light configuration for our X1 boxes.



**Note**: Only RNG150 and XG1 TV Boxes have LED displays. Other X1 TV Box models (Xi3, Xi4, XiD and XG2) only have one power light.


RNG150 and XG1 TV Boxes

Device Status Power Light/LED Activity
Power save mode Off
Loading/rebooting Power light solid; LEDs blinking
Steady/no activity Power light solid
Remote control activity Green LED flashes when button pressed
Recording in progress Red LED solid

 

 

Xi3, Xi4, XiD and XG2 TV Boxes

Device Status Power Light
Power save mode Off
Loading/rebooting Slow blinking
Steady/no activity Solid
Remote control activity Flaring

 

 

The "Loading/Rebooting"  status on our Xi3, Xi4, XiD and XG2 devices usually occurs after an update. You can modify your scheduled device update window by following the directions below.

 

 

Changing the Daily Update Time for TV Boxes

  1. Press the xfinity button on your remote control, navigate to highlight the Settings wheel, and press the OK button.
    The settings wheel is on the far right side of the toolbar 
  2. Navigate to highlight Preferences, and press the OK button.
    Navigate to the preferences tab 
  3. Navigate to highlight General, and press the OK button.
    Hit OK after finding the general tab 
  4. Navigate to highlight Daily Update Time, and press the OK button.
    Find the daily update time under the general tab 
  5. Adjust the Time of your Daily Update in two-hour blocks. For example, you can change it from the default time of 3:00 AM - 4:00 AM local time to 10:00 AM - 12:00 PM local time.
    Change the start time

 

 

With any device issue, we recommend cleaning the device, ensuring it is in a well-ventilated area and reboot the device by unplugging it from the wall outlet, wait 30 seconds and then plug it back in. If you continue to experience this after rebooting the device and outside your update window you could also be experiencing low signal to your box or a defective device. You can test the outlet by connecting a different box there. If the issue persists with the other box, you are likely in need of a technician visit. If you do not experience this issue with your other box, you likely need to replace the defective device. You can replace it by taking it to a local Xfinity store (find your local store here: https://www.xfinity.com/support/service-center-locations/) or we can help you replace it here. 

 

Additional information about the flashing lights on X1 television boxes can be found here: https://forums.xfinity.com/t5/TV/ANSWERED-What-does-the-flashing-light-on-my-Xfinity-X1-box/ta-p/3236602

 

You can let us know your results here and we can assist further. 

Mcfeely1

Contributor

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27 Messages

2 y ago

You can watch tv fine while it’s blinking
BruceW

Gold Problem Solver

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22.3K Messages

2 y ago


@RobertWy wrote: ... Try unplugging/plugging it back in again.

The OP says they already tried that, and it only worked overnight.

New Poster

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1 Message

2 y ago

I contacted Xfinity tonight, 6/4/2019, for the same issue.  I was told that the blinking happens when the box starts to lose the incoming signal.  I can still watch any channel I want to.  They are shipping me a new box to replace this one.

CCKenF

Gold Problem Solver

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8K Messages

2 y ago

Radio_op, thanks for updating us! Please let us know if the new box responds the same. 

 

Ken

New Poster

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4 Messages

2 y ago

I unplugged everything from the cable box. Then removed any dust. Waited 10 seconds then plugged everything back on to the cable box. Problem solved.

New Poster

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1 Message

2 y ago

Happening quite a bit in the last week. The box is a XG2v2. Power cycled, checked connections and blew the dust off. Still happening.
Rustyben

Expert

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24K Messages

2 y ago


@Lersmi wrote:
Happening quite a bit in the last week. The box is a XG2v2. Power cycled, checked connections and blew the dust off. Still happening.

while on live TV press the 'left' button to review your notifications. after reading highlight the X on the same line and delete the notification.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

@Lersmi
As noted in the thread answer, it’s not a problem if it’s flashing. If it truly bothers you that it’s flashing, turn the light completely off
CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

New Poster

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1 Message

2 y ago

Mine just started blinking, and the light is bothering me. How do I turn the light completely off?

Regular Visitor

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1 Message

2 y ago

If your "Power Saver" is not "ON" :

On the screen go to "Xfinity / Settings / Device settings /  Power preferences / Power saver" (turn it on). After the TV is turned off, the cable box will turn itself off after a while, and will stay off until the TV is turned on again. After the first cycle, the blue light stays solid, no more flashing.

 

New Poster

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1 Message

2 y ago

Refreshing the cable box helped me 😊

New Poster

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1 Message

2 y ago

follow these steps to turn off the power light:

push the Xfinity button on the remote, scroll to the far right and select the gear icon. scroll down to device settings, scroll to the bottom and select device lights. select power light brightness and then scroll to far left to turn off.

New Poster

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1 Message

2 y ago

I had the same problem. I turned the Power Saver mode on and restarted my box. Hasn’t blinked since.

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