Chassiskat's profile

Contributor

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40 Messages

Sun, Oct 21, 2018 9:00 AM

X1 Box cannot pause or rewind live tv, screensaver no longer shows traffic, news or weather feed

Posting to find out if other customers are having the same problem (yes a tech has been out. We believe it is a bug in configuration).  

 

When watching live tv and hit pause, one of 4 things happens:

a. Nothing at all

b. No pause but a blue circle with a slash through it and message that set top box does not support feature

c. one out of 20 times will actually pause but then jump straight back to "live"

d. Same as C only no audio will play until I hit "exit" button although it was never paused to begin with.

 

When trying to rewind the surprise options are:

a. Nothing at all

b. Jumps immediately to Live tv going FORWARD (note, this is like hitting the lottery because it means the pause actually worked)

c. No response at all and blue circle with slash through it saying set top box does not support

 

This has happened within the last 3 days.  Was normal prior to this.

 

As of yesterday, the screen saver ceased showing the usual data for local construction updates, weather forecasts that was quite useful actually. Now just current temperature and time.  Was this a Comcast Labs thing that went away?

 

Anyone else experiencing this?  My box is on release version 91.0.3 dated 10/09/2018.  The firmware was manually updated yesterday by Comcast to see if there was corruption of some sort, but nothing changed.

 

I am not planning to swap boxes until there is a totally new box design plus I have a lot of unwatched shows on the hard drive and cloud, more than the extremely limited 60 hours that Comcast will retain when you change (what is up with that, btw?  It's not truly cloud storage if you can't move to a different device and still see the same thing. That 60 hours also appears to be why the Xfinity Stream apps never ever match what is actually showing on your Cloud DVR menu, just a random assortment of one show from this series, 3 from another not in any consecutive order)

 

 

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Responses

zippityz

Frequent Visitor

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13 Messages

3 y ago

I just noticed today that this feature was stopped on my box.  Apparently, the box I had was an out of date non-DVR model.  After chatting with an Xfinity rep, I was told I can either take it in to my local store for a replacement/upgrade, or they can send out a rep free-of-charge to replace it.

Chassiskat

Contributor

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40 Messages

3 y ago

I have the latest hardware across the board in my house. The error messages that came up (see above) clearly resulted from something in box configuration changing during an overnight update. Once the configuration was corrected, these functions worked normally again. It did however take a technician coming to my house and verifying with his own eyes the pre-programmed messages on the screen demonstrating that the configuration was incorrect. He did absolutely nothing however but serve as an eyewitness because the problem lay with Comcast's pre-release QC team.

Similar to why the box light brightness is resetting to dayglo levels every single night now. Yet another failure in updating protocol: retain user settings. (See other thread)

QC is a tremendous problem in IT and telcom due to less interest by the marketing staff in spending money there. Features are where marketing get their bonuses from, not quality or reliability. However that's where the majority of the customer reported issues reside.


New Poster

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1 Message

3 y ago

As of this morning, my remote started doing the same thing.  It told me that my box does not support this function.  I could no longer rewind or fast forward.  I went to my settings and restarted my box.  When the restart was done, the problem was fixed.  I did notice that my box was flashing mysteriously last night and my internet went out for a few moments as well.  I’m sure that may have been what set the problem in motion.

Regular Visitor

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5 Messages

3 y ago

You can check the battery status:  xfiniity -- settings (the gear) -- remote device.  The reading is fairly accurate, but I've had my X1 voice remote die at 35%.  You can tell if the batteries are shot by pressing buttons and checking to see if the LEDs light.  No light?  Batteries likely are dead.  BTW...I've made all my X1 remotes 'RF' based and not 'infrared' based.  That way I don't have to be careful about aiming the X1 remote at the set top box or DTA.

Rustyben

Expert

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24.1K Messages

3 y ago


@Bigmist8k wrote:

As of this morning, my remote started doing the same thing.  It told me that my box does not support this function.  I could no longer rewind or fast forward.  I went to my settings and restarted my box.  When the restart was done, the problem was fixed.  I did notice that my box was flashing mysteriously last night and my internet went out for a few moments as well.  I’m sure that may have been what set the problem in motion.


new firmware versions are rolling out. when you have any sort of 'new' issue unplug the set top bxo and then after 10-20 seconds plug it back in. working now?

New Poster

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3 Messages

3 y ago

My X1 box started doing the same thing yesterday.  All I did was restart the X1 box and everything started working again. So it seems to be a software distribution problem on Comcast.  That means every night when the box updates it will go back to pause,  rewind,  and fastforwarding not working until Comcast changes the file that is getting sent to your X1 box.  

Chassiskat

Contributor

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40 Messages

3 y ago

As I said mine resolved itself. There were no remote issues, there was no fixing it through reset, it lasted for about a week as you can follow my thread to see. It has never returned.

Regular Visitor

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5 Messages

3 y ago


@Chassiskat wrote:
As I said mine resolved itself. There were no remote issues, there was no fixing it through reset, it lasted for about a week as you can follow my thread to see. It has never returned.

Same here, as I reported two days ago.

I did NOTHING -- no reboot, no reset, no power on/off.  NOTHING.  Comcast must have backed out the offending push.

New Poster

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1 Message

3 y ago

Same Problem here.

New Poster

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1 Message

3 y ago

Experiencing the same problem here: rebooting the system has not fixed the problem. 

Frustrated.  This issue started 2 days ago for me.

~j

 

LoveZCatZ

Contributor

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35 Messages

3 y ago

You can use the voice comment to find out about your batteries, just say "Remote Batteries" or it shows up when you say "About" along with info on set top model number, etc.

New Poster

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2 Messages

3 y ago

This just started with my box, 1/28/19. I could pause, rewind and ff live tv this morning. Tonight I just get the blue circles and "this set top box does not support...." Did we ever find an answer or is it just wait until it resolves itself? My box and plan are basic, no dvr, but I have always had these functions. The length of time I could rewind decreased when I dropped the dvr - about 45 minutes now - but I haven't changed anything recently and still lost these functions. Thanks!

Regular Visitor

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5 Messages

3 y ago

mine is saying the exact same thing just started 2 days ago

Rustyben

Expert

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24.1K Messages

3 y ago


@Kitzkatz wrote:
This just started with my box, 1/28/19. I could pause, rewind and ff live tv this morning. Tonight I just get the blue circles and "this set top box does not support...." Did we ever find an answer or is it just wait until it resolves itself? My box and plan are basic, no dvr, but I have always had these functions. The length of time I could rewind decreased when I dropped the dvr - about 45 minutes now - but I haven't changed anything recently and still lost these functions. Thanks!

what model set top box is this? (say 'about' and reply with rest of line after STB version...). what other set top boxes do you have?

New Poster

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1 Message

3 y ago

I have the same issue! We have had Xfinity for 6 months and we loved being able to pause and Rewind! We also have to unplug the main box every single morning to get the companion boxes to work! So annoying! Is there a fix for any of this?

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