x1 audio dropout on new Samsung tv

There are numerous posts about this, but resolution is always in a private DM session, so no-one can see it.

I have new x1 and new samsung 65", direct connect to x1 with 8k cable. With x1 audio configured as dolby or expert, i get random audio dropout for a few seconds, but when x1 audio is configured as stereo, no dropouts, but lower quality audio.

What is the magic resolution?

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CCJimmy

Problem Solver

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492 Messages

4 years ago

Hello @normj, thank you for reaching out to us! I'll be happy to assist you with your audio issue. Congrats on your new TV. Sounds like a nice purchase! If you turn off the dolyb/expert, are you still having random dropouts?

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normj

Visitor

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2 Messages

@XfinityJimmy Hi jimmy and thx.

No dropouts in stereo.

In auto mode i see dropout in live and also dvr.

4 years ago

0

XfinityPeterH

Official Employee

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2.8K Messages

@normj are you noticing this on all channels and all DVR recordings?

I am an Official Xfinity Employee.
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4 years ago

0

PLCMAN

Contributor

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36 Messages

4 years ago

I am having the same issue and it is extremely annoying. What is the resolution?

1

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XfinityRay

Official Employee

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4K Messages

Thanks for letting us know that you are also experiencing the same issue, @PLCMAN. What troubleshooting steps have you tried to resolve the issue? We don't want you to have to repeat any steps as we work to find the root cause.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

TymCrzr

Regular Visitor

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9 Messages

4 years ago

My X1 system has audio dropout and looses audio in every program on every channel. Always digital audio for 1-2 seconds on all programs through the X1 4K Box. Xfinity service came to my home and looked at the issue but had no solution. Xfinity digital audio does not work. Others nearby have a similar problem. No Fix yet

(edited)

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X1

normj

x1 audio dropout on new Samsung tv

CCJimmy

normj

XfinityPeterH

PLCMAN

XfinityRay

TymCrzr

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