1 Message
Wrong tv box
My last tv box stopped working I was given a cable box at the local store and the rep said it was the same as my previous box but I cannot view 4K content
1 Message
My last tv box stopped working I was given a cable box at the local store and the rep said it was the same as my previous box but I cannot view 4K content
XfinityArmand
Official Employee
•
2.1K Messages
2 years ago
Hi there @user_9c0f6c! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and happy to assist in any way that we can in getting you the correct device. Please feel free to shoot us a private message so that we can get started on this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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