Welcome to the Xfinity Forum and thanks for posting your question here. When attempting to connect your Beats headphones are you attempting to connect to the Xfinity X1 box interface or to the television directly? This will help us to better understand your issue and work to get it resolved with you.
Thanks for letting us know, @user_72c43e! Would you mind providing us with that error code so we can research this further? Are you getting this error code on your video screen?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
CCJessie1
Retired Employee
•
5.9K Messages
2 years ago
@user_72c43e
Welcome to the Xfinity Forum and thanks for posting your question here. When attempting to connect your Beats headphones are you attempting to connect to the Xfinity X1 box interface or to the television directly? This will help us to better understand your issue and work to get it resolved with you.
2
0