Why is Comcast blocking my DVR recordings of a hockey game?

Greetings, @OrangeMarker! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. Can you please tell me a little more about what was happening with your DVR? Did you have scheduled recordings that never got recorded, or were they canceled prior to the air date? Did you receive any kind of an error or alert, prior to this happening, or were the recordings just not there after the game?

Hello, Thanks for your response.

I had three hockey games in a row scheduled to be recorded that did not record.  The hockey games were not cancelled before the air date.  Again, the pre-game show before the hockey game on the same channel DID record every time. 

There was no error.  I'm not aware of any alert.  The recordings were not there at all after the game although the pre-game shows were.

Ok, thanks this information @OrangeMarker, and sorry again to hear about the missing hockey game recoding's. I'm a pretty big sports fan myself and would definitely be upset in your shoes. To confirm, do you know what your storage capacity is at on the primary DVR you're using to record on? You might need to go in and manually delete older recordings to make room for more storage. You can learn more about how to manage your DVR settings and storage by following the process here: https://comca.st/3pKr320. Thanks so much again for bearing with us throughout this process!

I'm well aware of my storage capacity.  Like I said that is not an issue.

Ok, understood! I see that you mentioned memory was not an issue above in your first post so my apologies for the miss understandings on my end. At this point, I'd like to take a closer look at the equipment from the backend and see what options we have to help. We might even need to ship out a new box for you altogether however, to get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and patience!

The same thing is happening to me. I can’t believe we both need new equipment. I have plenty of storage. The only games I can tape appear to be on National tv only. Fox Sports Detroit & Fox Sports Plys games are not taping. Also several other channels like HLN cannot be taped. What’s going on?

The same thing is happening to me. The only games I can tape are the ones on National tv. What’s going on?  Not too happy about it.