JLP57's profile

New Poster

 • 

3 Messages

Thu, Aug 29, 2019 6:00 PM

Why has the amber LED on my X1 DVR been on recently while watching TV?

During the last few days when watching TV , the amber LED on my DVR comes on and stays on. Any ideas why?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

New Poster

 • 

1 Message

2 y ago

That did it.

CCTeds

Gold Problem Solver

 • 

18.9K Messages

2 y ago


@gvbmarch wrote:

amber light stays on and can not shut off.  How do I shut off?


Check the post above on this page marked "Best Answer" . 

 

CCAndrew

Gold Problem Solver

 • 

25.9K Messages

2 y ago

You could also upgrade your older box to a newer version that doesn’t have the light at all

New Poster

 • 

5 Messages

2 y ago

 Seriously.... move the box.... take the box somewhere.... hide the box... put tape over the light... really?.. for the $285 a month I’m paying seems to me you should take care of it for free I shouldn’t have to ....

CCTeds

Gold Problem Solver

 • 

18.9K Messages

2 y ago


@JoyceGalena wrote:

 Upgrade, why would I upgrade,  I would upgrade if it was for free ... COMCASTS  equipment has a problem ....why do I have to deal with it ?

Comcast should take care of it .

Their  Equipment failed...  I pay my bill every month never ever have been late.... highly recommend Comcast to all my friends I’m done with that.... unless somebody takes care of this issue and it doesn’t cost me a service call or a charge of any kind ....

most of my friends and  acquaintances in my neighborhood association switched to Comcast on my recommendation... 

I am SOOOOO disappointed......

 


Apologies, we provided a few options above while the team tracks this down. 

There is no cost to replace your box for another at any of our retail locations, or we can ship you a replacement box and waive the shipping charges, just let us know what you would like to do so we can make this right for you.  Thanks for your patience.    

New Poster

 • 

5 Messages

2 y ago

Ok ... thank you for listening to my rant.... I will consider....👍🏼

New Poster

 • 

5 Messages

2 y ago

 Upgrade, why would I upgrade,  I would upgrade if it was for free ... COMCASTS  equipment has a problem ....why do I have to deal with it ?

Comcast should take care of it .

Their  Equipment failed...  I pay my bill every month never ever have been late.... highly recommend Comcast to all my friends I’m done with that.... unless somebody takes care of this issue and it doesn’t cost me a service call or a charge of any kind ....

most of my friends and  acquaintances in my neighborhood association switched to Comcast on my recommendation... 

I am SOOOOO disappointed......

 

WB1955

Frequent Visitor

 • 

13 Messages

2 y ago

Found this on another post and it worked: Push xfinity on the remote; slide over and push the gear icon; Device Setting; Device Lights; Power Light Brightness; use left arrow key to turn off, then right key back to the previous level. This turned the yellow light off and the next day it was still off. Didn't need to upgrade.

New Poster

 • 

3 Messages

2 y ago

Im having the same issue. Is returning the box for a new one the best solution?

New Poster

 • 

3 Messages

2 y ago

Tried both options to get amber light to go out, neither worked for more than a day.

 

Power Options > Power Saver Off - light returned next day

Turn lights and clock to off or 0 then back on - light returned next day

 

Short of returning the box for a box that doesn't have the light or a clock (which we use everyday) there is nothing we tried that has worked.

 

Any other ideas?

New Poster

 • 

3 Messages

2 y ago

Im going to try the light level switch idea and get back to everyone


@Kaikoura wrote:

Im having the same issue. Is returning the box for a new one the best solution?


 

New Poster

 • 

2 Messages

2 y ago

Cable light is on and no new messages. The dvr box not the standard box.

New Poster

 • 

2 Messages

2 y ago

@CCAndrew
Many of the solutions are to hide the light behind something. Last week the light was not on and now it is. The box works fine, so it's new with nothing knowingly changed. It's just an observation, may not be a problem, maybe just a box software update feature.
CCAndrew

Gold Problem Solver

 • 

25.9K Messages

2 y ago

@Pmorrsn
Click on best answer at the start of this thread

New Poster

 • 

3 Messages

2 y ago

Well the light switch solution didnt work. The status light came back on this morning..

Ill probably go get a new box..Does Comcast even look at these messages..?

Probably not. Im sure all they would have to do is push a button.


@Kaikoura wrote:

Im going to try the light level switch idea and get back to everyone


@Kaikoura wrote:

Im having the same issue. Is returning the box for a new one the best solution?


 


Have a great weekend

New to the Community?

Start Here