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3 Messages
Why has the amber LED on my X1 DVR been on recently while watching TV?
During the last few days when watching TV , the amber LED on my DVR comes on and stays on. Any ideas why?
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During the last few days when watching TV , the amber LED on my DVR comes on and stays on. Any ideas why?
memphisteve
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1 Message
6 years ago
That did it.
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CCTeds
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18.9K Messages
6 years ago
Check the post above on this page marked "Best Answer" .
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CCAndrew
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25.9K Messages
6 years ago
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JoyceGalena
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6 Messages
6 years ago
Seriously.... move the box.... take the box somewhere.... hide the box... put tape over the light... really?.. for the $285 a month I’m paying seems to me you should take care of it for free I shouldn’t have to ....
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CCTeds
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18.9K Messages
6 years ago
Apologies, we provided a few options above while the team tracks this down.
There is no cost to replace your box for another at any of our retail locations, or we can ship you a replacement box and waive the shipping charges, just let us know what you would like to do so we can make this right for you. Thanks for your patience.
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JoyceGalena
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6 Messages
6 years ago
Ok ... thank you for listening to my rant.... I will consider....👍🏼
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JoyceGalena
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6 Messages
6 years ago
Upgrade, why would I upgrade, I would upgrade if it was for free ... COMCASTS equipment has a problem ....why do I have to deal with it ?
Comcast should take care of it .
Their Equipment failed... I pay my bill every month never ever have been late.... highly recommend Comcast to all my friends I’m done with that.... unless somebody takes care of this issue and it doesn’t cost me a service call or a charge of any kind ....
most of my friends and acquaintances in my neighborhood association switched to Comcast on my recommendation...
I am SOOOOO disappointed......
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WB1955
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14 Messages
6 years ago
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Kaikoura
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3 Messages
6 years ago
Im having the same issue. Is returning the box for a new one the best solution?
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Fudsey
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3 Messages
6 years ago
Tried both options to get amber light to go out, neither worked for more than a day.
Power Options > Power Saver Off - light returned next day
Turn lights and clock to off or 0 then back on - light returned next day
Short of returning the box for a box that doesn't have the light or a clock (which we use everyday) there is nothing we tried that has worked.
Any other ideas?
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Kaikoura
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3 Messages
6 years ago
Im going to try the light level switch idea and get back to everyone
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pmorrsn
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2 Messages
6 years ago
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pmorrsn
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2 Messages
6 years ago
Many of the solutions are to hide the light behind something. Last week the light was not on and now it is. The box works fine, so it's new with nothing knowingly changed. It's just an observation, may not be a problem, maybe just a box software update feature.
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CCAndrew
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25.9K Messages
6 years ago
Click on best answer at the start of this thread
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Kaikoura
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3 Messages
6 years ago
Well the light switch solution didnt work. The status light came back on this morning..
Ill probably go get a new box..Does Comcast even look at these messages..?
Probably not. Im sure all they would have to do is push a button.
Have a great weekend
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