Silver Problem Solver
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6.9K Messages
Why does X1 keep such horrible time?
I've noticed on my XG1v4 that the on-screen clock is often wrong. Compared to an accurate clock, it can be several seconds to as much as 2 minutes behind the actual time. Luckily, it doesn't seem to affect recordings as I assume the servers tell it when to start and stop.
As far as I can tell, it only seems to set the clock on the nightly reboot. Despite being heavily tied to servers to do anything, it never seems to synchronize the clock during the day and gets further and further behind. This tends to make hitting INFO for the current program or the guide display the wrong program until it thinks it's the right time.
When I had my legacy iGuide box, the clock was very accurate, within 2-3 seconds at least. I assume it constantly set it while reading data from the OOB data channel.
Responses
dcfox
Regular Contributor
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326 Messages
6 m ago
Never noticed it but yea it is a min or 2 behind on the onscreen time like info display. The Internet, Iphone and even live news time is the same a min ahead of the box on screen time. Not a big deal for me but did notice it after reading this. The display clock on my old box was accurate.
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ComcastAmir
Official Employee
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6.3K Messages
6 m ago
Hi andyross, have you tired rebooting your cable box to repair this problem?
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andyross
Silver Problem Solver
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6.9K Messages
6 m ago
Given that all X1 reboot overnight, it should keep better time. As noted, it varies from day to day as far as how off it gets. Most of the time, it's just the clock that is off, but every once in awhile the guide itself seems to get behind, too.
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ComcastMorgan
Official Employee
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2.5K Messages
6 m ago
Hi, andyross. The clock shouldn't be wrong like that. We can swap the box out for you if you're open to that.
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osugym
Regular Visitor
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1 Message
6 m ago
Today I pushed the red record button on my remote to record a program that had started... Later found out that I had only recorded the last 42 seconds of the previous program! :- /
I hope the cable box/DVR doesn't use a battery to keep time like desktop computers (used to?) do!??
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ComcastMichael
Official Employee
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2.9K Messages
5 m ago
Greetings, @osugym! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into with the guide being off on time. I would like to have a look at this. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
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richard_sul
Visitor
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1 Message
3 m ago
I have this same issue. Was anyone able to get this resolved.
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user_ba12ea
Visitor
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1 Message
3 m ago
My box is three minutes slow. Any solution to this?
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andyross
Silver Problem Solver
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6.9K Messages
3 m ago
The best you can do is to restart it (hit "A" key then choose restart, or pull the power cord for a 5-10 seconds.) It will still drift worse and worse, and will never be the exact correct time. Most of the time, it does seem to partially correct itself once or twice a day.
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user_aad78c
Visitor
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1 Message
2 m ago
I'm having the same problem...the time on the screen display is 2 minutes behind the time on the box. It messes up everything I try to record...
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user_883210
Visitor
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1 Message
2 m ago
I’m having an issue with the time doesn’t display complete numbers and is 1 minute behind.
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Tarheel91
New Poster
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2 Messages
1 m ago
I am also having the problem with guide being almost 3 minutes behind the time on the cable box (which is accurate). Tonight a show for which I have a recording set started at 7:00 but wasn’t recording because the guide showed it was 6:57. I had to quickly record the last bit of the previous show so that I won’t miss the first 3 minutes. This is so very frustrating. I don’t see anywhere to change the guide time. It’s all done with computers so you’d think it would be accurate! This box is new to us as of a month ago but it can’t be the box or the times would match.
(edited)
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user_38390b
Visitor
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2 Messages
1 m ago
My Xfinity cable box is five minutes behind
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Sioux1055
Regular Visitor
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7 Messages
1 m ago
It seems that the issue isn't just a few people but almost everyone who has the X1 box. Why doesn't Comcast just fix the issue with an update so that both the display and internal times are in sync? I know my old box NEVER had this issue. Perhaps the IT group should look into what is different between the old boxes and the X1 and find a permanent solution. It probably is something every simple in the code. I do know that the server is Linux based.
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