elitegeek's profile

Regular Visitor


2 Messages

Wed, Apr 29, 2020 6:00 PM


Which department can send me 2 wireless Xi TV boxes?

For almost a month now I have been trying to get two more boxes and chat support said all done and then nothing and I'll contact them again they say I need phone call it in. Once again confirmed no problem and nothing again. Reading the fact I have X1 service, I have the modem and I have at least one X1 main box so it should work. Who has the authority to actually send me the boxes since the stores are still close around me.

Official Employee


3K Messages

2 y ago

Greetings, @elitegeek! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day and stay safe out there. I apologize to hear of the experience you have been having with trying to get the Xi6 (wireless) cable boxes. You have come to the right place. I would like to make sure you're getting these boxes. Can you please send me a PM with your first and last name so I may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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