For almost a month now I have been trying to get two more boxes and chat support said all done and then nothing and I'll contact them again they say I need phone call it in. Once again confirmed no problem and nothing again. Reading the fact I have X1 service, I have the modem and I have at least one X1 main box so it should work. Who has the authority to actually send me the boxes since the stores are still close around me.
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Ever since I got my service on demand never worked, would say feature not available or something and tried the ussual restart,unplug and refresh with comcast support. I even went in the attic and found where the feed coming in the house was split and put my tv boxes straight on that line withouth splitter with the same result. Conclusion it is something outside my house, and gave up due to being busy with work and life.
Fast foward when one my boxes stopped working comcast gave me an x1 xg2v2-p with voice remote and low and behold on demand works on that box just fine. The older boxes are non x1 boxes, so with the corona virus lockdown I went to tidy up and notice that the internet modem only locked to 1 channel upstream with the other 3 being not locked and 0 db and unkown.
A little googling and found on reddit that it is most likely 'an upstream filter' on my line before the signal reaches my house and it makes sense since the older box still doesn't work with on demand since it cannot communicate with the filter blocking and why my modem only can locked 1 upstream channel. Now I just need comcast to fix my line by removing the filter wherever that is located.
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