Visitor
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3 Messages
What’s up with the stained and dirty X1 box?
I recently upgraded to a 4K tv. I requested a new XG1v4 box so I can use the apps. Instead I got mailed a stained and dirty XG1v3 box. It’s actually kinda gross. I’m definitely sending it back. Would it be better to go into my local Xfinity to get the XG1v4 box?
XfinityJeniece
Official Employee
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1K Messages
2 months ago
Hey there, thanks for reaching out, and I apologize for the equipment you received. We would be happy to help you with getting a new 4K box shipped out to you.
Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page.
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Tek
Problem Solver
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701 Messages
2 months ago
The store will be no better.
Long story short, I requested a 4k one, which was mailed to me. The one I recieved was a wreck, but I tried it anyway. It didn't solve my issues so I sent the one I recieved back and hooked up my old one. Tech Support advised me to try to see if a Xg1V3 would solve the issues, which I went to the store for. They have me the Pace Version in shrink wrap.
I got home and opened it to find the front screen bulging out of the case and the box was dented, scratched, dirty, and chipped. To make matters worse the box didn't even work. Was stuck in a reboot cycle, which was no surprise given the physical destroyed condition of the box.
Xfinity continues to recycle equipment with no regard for the condition of it.
I have an extremely nice setup and am always disappointed with the quality of the equipment. Even ignoring the physical condition, the boxes never seem to work right when they are beaten.
If somebody on here could actually send you "BRAND NEW" equipment, then I would love to know. I would even pay extra for brand new equipment.
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user_64992c
Visitor
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5 Messages
2 months ago
I was having problems with my V4 box. They mailed me a new one. It definitely was used. I hooked it up and it had the same issue as my original box. Don’t they even look at these returns and test them? They finally gave me a V3 box which finally worked. The tech said they v4 boxed have lots of issues. So I have a choice of 4K and no tv or tv and no 4K. Really comcast?
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