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user_c9a1ef
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3 Messages

Friday, July 21st, 2023 10:25 PM

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Vudu Fandango failing to connect

Good afternoon,

I have been unable to open the Vudu app. It keeps saying connection timeout. All other apps are connecting normally. Please advise on how to fix this issue. 

Question

 • 

Updated 

2 years ago

322

3

user_add7b6

1 Message

2 years ago

I’ve had this same problem for three days! There’s no information online to help fix the issue.

1

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

Good evening @user_add7b6, and thank you for reaching out on our Community Forums, we are sorry to hear that you are experiencing issues with the Vudu app as well. Have you tried uninstalling and reinstalling the app or restarting your cable box? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_c9a1ef

3 Messages

2 years ago

So frustrating. Makes me want to switch it out for a Roku. That’s never failed me with Vudu. 

3

0

XfinityJanelle

Official Employee

 • 

1.5K Messages

@user_c9a1ef Thank you for reaching out on the Xfinity Community Forums. We are happy to look into this for you. Are you using the X1 box or Flex? When did this particular issue start? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_c9a1ef

3 Messages

@XfinityJanelle​ it has been a problem since at least the 20th. Of course I tried restarting and doing everything myself before posting here. It is clearly a problem for multiple users. 

2 years ago

0

XfinityJanelle

Official Employee

 • 

1.5K Messages

Thank you for letting me know, have you been able to clear the store data from your Flex or X1 box? Here is the document to assist you Clear Locally Stored Data From Your X1 or Flex Streaming TV Box If you can attempt to clear the cache and then power cycle the box and modem. Please let me know if you are still seeing the error. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_a502e7

2 Messages

2 years ago

Still waiting for xfinity to fix issue

0

0

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