Contributor
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132 Messages
! Voice/Audio Skipping - Sometimes with Pixelation !
Watching day and evening TV stations on ABC CBS and NBC the voice/audio skips for at
least 10 to 30 seconds and sometimes with a flickering pixelation, happening several times
during a 60 minute program or movie. This is Very annoying with losing several words
in conversations and spoils the entire program. I have tried pressing A on my remote
and restarting my X1 box and System Refresh, which Does Not fix the problem.
What is causing this, and why has this Issue not been fixed, this has been happening for weeks.
I am NH and has been happening to several residents.
Tek
Problem Solver
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916 Messages
2 years ago
Sounds like signal issues. Best bet is to call Customer Service and have a technician out to check your signal levels.
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DGM1948
Contributor
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64 Messages
2 years ago
Happening to us on WCVB Boston ABC for a while now. There are numerous other forum posts about this issue as well. Some have gotten new boxes and some have had techs come out, but there doesn't seem to be a real solution. My one TV that runs on ROKU is fine. No issue at all, but happens all the time on all my other sets. It would be great if a tech could actually tell all of us why this is happening other than to tell us to reboot the box, which seems to be a common theme. Very annoying for the bucket of money we pay for xfinity!
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Tek
Problem Solver
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916 Messages
2 years ago
I should have asked what affiliates and networks.
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CCJennifer
Problem Solver
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743 Messages
2 years ago
Hello @BlueJeans07! I hate to hear you've had issues with your tv service, but we're happy to help. Are you still having trouble?
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