Visitor
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2 Messages
Voice Guidance setup loop
My X1 TV box is stuck in a Voice Guidance setup loop. Selecting either Yes or No returns me to the same Voice Guidance screen. I already factory-reset the XR15 remote and power-cycled the box. I also tried a different X1 box and the exact same loop happens. Please check the X1 activation/provisioning on my account and reprovision the TV box.
XfinityJanelle
Official Employee
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2.4K Messages
6 days ago
Hey @user_purpow , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your X1 box. I would be more than happy to offer my assistance looking into this further for you. Are you still seeing this happen with the voice guidance loop?
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