Hey @user_wkff2u, Thank you for visiting our official Xfinity Forums Community support page. It sounds like you received a new set-top box and needs activation. Rest assured that we are here to help. With the activation of the X1 set-top box, is the remote responding to commands in order to complete the activation process and/or turn off voice guidance? Have you also attempted to power of the set-top box for 20-30 second and plug the device back in see if that allows to complete activation? Please let us know at your next available convenience.
XfinityDemitrius
Official Employee
•
2.3K Messages
2 days ago
Hey @user_wkff2u, Thank you for visiting our official Xfinity Forums Community support page. It sounds like you received a new set-top box and needs activation. Rest assured that we are here to help. With the activation of the X1 set-top box, is the remote responding to commands in order to complete the activation process and/or turn off voice guidance? Have you also attempted to power of the set-top box for 20-30 second and plug the device back in see if that allows to complete activation? Please let us know at your next available convenience.
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