Voice Guidance loop

The resolution for me with this infuriating looping issue:  I swapped out 4 boxes and went thru two technicians before it was resolved.  The 2nd technician was seasoned and spent at least 3 hours trying to reset the box.  He had to call his tech line for help and through three escalations of his own (before he could speak to someone in US) he finally got the box to work. The senior support person he was on the phone with said I was stuck in the activation set up phase and I guess there are secrets to resting the box manually. It was all about timing.  He was holding down the reset on the box for 2 minutes and then pressing down on the remote twice.  He was told by his support to hold the reset button on the box for 3 seconds and then click the down button on the remote only once.  I sat and watched with a lot of doubt that it would ever work and was ready to cut cable and just go with Roku, but that little difference in the timing on the box reset worked!  After almost a month without cable, a ton of hours on with support, many many signals sent to the house, many resets, a new cable splitter from 1st tech, a new outside filter from 2nd tech, a new router and a new TV (which neither was the problem) and 4 boxes later....it worked.  Obviously, this is a widespread bug and they are not communicating effectively to their technicians on how to fix this when setting up a new box.  

The secret - escalate and stand your ground.  Keep demanding to speak to the next level. 

Same issue for me today after replacing an old box

infuriating 

Hey, @Bobby1982! Thanks for reaching out to us on the forums. I apologize to hear that you are running into this issue with your cable box. Since it has been some time, have you been able to switch out the box for another new one to see if it resolved the issue?

I am frustrated BEYOND BELIEF.  I, too, am stuck in this loop.

Someone from Xfinity - please message me or whatever so that I can direct message you.

Thank you.

Thank you so much for contacting our Xfinity Support Team @user_e8f71f

and we are sorry about our voice guidance system. Our team is happy to see how we can help you today. To get started please send us a DM with you full name and service address to get started. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Peer to peer chat" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message