Visitor
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1 Message
Viewing tv recordings drops out DAILY
Some tv recordings will playback perfectly and then another recording will just stop during playback. This has happened daily for the past several months. Yet, a year ago this NEVER happened. Sometimes I will get advice on the screen to check connections which I have done many times and they are ALWAYS OK. Most of the time it will just switch out of the "play recordings" mode into the regular broadcast channel it happens to be set to. This happens so often that I have started looking into switching to a streaming service like YouTube TV.
sailorbear510
Contributor
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96 Messages
30 days ago
Is your recordings stored on a box with a mechanical hard drive or do you have cloud DVR Service?
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XfinityArmand
Official Employee
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2.4K Messages
28 days ago
Hi there @ROBERTA6994! Thank you so much for taking the time to reach out to Xfinity Support to voice your service concerns. We're glad to hear from you and want to help in any way that we can. No worries! You have reached out to the best team to get things ironed out for you and want to help in any way that we can to get things ironed out for you. So that we can get started, please feel free to shoot us a private message with your details.
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