1 Message
Viewing options bar
When tv is turned on, a bar appears at the bottom of the screen displaying viewing options such as Netflix, Prime, etc. It takes up about a third of the screen and I’m unable to access it with the remote or remove it. It sometimes takes 5 minutes to go away so I can see the whole screen. Exit doesn’t work.
XfinityFrank
Official Employee
•
1K Messages
10 months ago
Hi there @user_g4c8mb ! Thanks for reaching out to us here on the Community Forums! With X1, these options don't show up by default and generally will stay until they are cancelled out with the "Exit" button. This leads me to think that what you are seeing may be something a Smart TV or similar device could be displaying. Would you happen to be able to share an image?
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