Skip to main content

    Support

    Offers

U
user_d7bcde
1st Topic

2 Messages

Tuesday, September 12th, 2023 11:43 PM

Closed

Used to control Sanyo TV from phone. Doesn’t work now

I can’t find the downstairs remote and since I am the only person using it, I’ve been using the app. Can I still control it through the new app? I use an iPhone 14 Pro Max.

Question

 • 

Updated 

2 years ago

63

1

0

XfinityRaf

Official Employee

 • 

870 Messages

2 years ago

Good afternoon! Can you confirm which XFINITY app you are using? 

2

0

user_d7bcde

2 Messages

Hi, XfinityRaf ... not long after I posted this, I stumbled on the fact that it is a separate app that is used for TV control. Once I found that app on my phone, I was able to interact with the TV. Maybe make a note in the FAQs somewhere that there are two apps?

2 years ago

0

XfinityKatie

Official Employee

 • 

744 Messages

@user_d7bcde I am glad to hear that you were able to find the correct app to use. We always appreciate that feedback and that is a great suggestion! We do have an article built around giving more information on the Xfinity TV Remote app, which you can find and learn more about here. If there is ever anything else that our community can assist you with, please don't hesitate to make a new post as we'll always be here to help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here