Visitor
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1 Message
Updated modem bunch of new problems
new DVR playback pixelated, skipping
Just upgraded from no DVR to XG1v4-A box. Oftentimes during playback of recorded shows (all channels) the picture and audio is pixelated, skippy, and frozen, sometimes losing 20 seconds or more blocks of scene/dialog. When watching live I do sometimes notice occasional short blips but the frequency and duration during recorded shows is significant. I have started recording duplicates of broadcast channels (HD and SD) and the problem seems to be worse with HD channels.
Another problem is that sometimes the recording abruptly stops at 20 or 40 minutes remaining and goes to message saying "recording is finished, do you want to delete?" This happens even though the bar at the bottom of the picture indicates a full hour was recorded. Sometimes I can slowly FF past the problem but of course several minutes of audio/video is skipped over this way.
Remote is also much slower to react to commands (ff, rw, etc.) sometimes freezing for several seconds to where I have to shut off/restart the tv. I have restarted box, checked connections.
Do I just have a faulty box? Do connections or settings need to be updated since I have gone from no DVR to having a DVR? What is my next step? Thanks
Vinnyp61
Contributor
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67 Messages
2 years ago
I upgraded my modem last weekend and the same thing is happening to me so you are not alone!
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XfinityArmand
Official Employee
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2.1K Messages
2 years ago
Hi there @user_2d1e23! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum! We are so glad to hear from you and want to help in any way that we can. You have reached out to a team of experts who are going to work to get things taken care of for you. Please feel free to shoot us a private message so that we can get started on this for you.
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