Unrequested recordings

Our X1 DVR keeps showing recorded shows that we did not request. We keep removing these recordings, but others show up repeatedly. Please check the "new" box we received a few months ago to make sure no one else has access to it to set recordings. Address: [Edited: "Personal Information"]. You may call if you have any questions.

Thanks,

Stephen [Edited: "Personal Information"]

Responses

XfinityJorge

Official Employee

•

1.7K Messages

5 months ago

user_af67cf Hello! Thank you so much for using our Forums to contact our team. We are sorry to hear about these issues with the DVR and the unrequsted recordings. We are happy to work together to get to the bottom of this and remove those. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

2

0

XfinityRoberto

Official Employee

•

1.5K Messages

Hi there @user_106d00. I have edited your post, as posting your name and address is not a good thing for our Forums page. May I have you check again to see if you can send a direct message to us.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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X1

user_af67cf

Unrequested recordings

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