Contributor
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32 Messages
Unable to login to Apple TV+ app
I am currently unable to login to the 3rd party Apple TV+ app through my X1 box. I have tried reseting my router, reseting the box, and refreshing the system. It has worked for years, but recently, when I attempt to open the app, I am presented with the "sign in or sign up screen". When I click 'ok', it attempts to take me to the screen with the QR code, but is stopped and the following error message come up "connection not available". "there were errors completing your action. wait a moment, then try again." When I click ok from here, the same error message just continues to pop up. Any ideas what is happening or suggestions how to fix? Thanks
XfinityAirelle
Official Employee
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2.5K Messages
1 year ago
@mkdavis1977 Hi there! Thanks for taking the time to create a post. We are sorry to hear you are having issues accessing Apple TV+ from your Xfinity box. Have you tried resetting the box already by unplugging it for 30 seconds and plugging it back in?
We would also suggest performing a system refresh. The easiest way to do that would be to speak "System refresh" into your remote.
Give these things a try and let us know if the issue is still present afterwards and we will be happy to help.
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mkd1977
Contributor
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32 Messages
11 months ago
My apologies for not being able to follow through once you reached out via direct message a couple of months ago. I'm still having the same issues. Is there any chance someone from xfinity is available to assist with this today? To recap, when I try and login to the appletv+ app through X1, I'm brought to the sign in screen. When I click to sign in, I get an error message stating 'connection not available'. This happens every time I try and sign in. Thanks.
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