Visitor
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3 Messages
Ultra 4K cable box
how do I get an Xfinity X1 XG1v4 or Xi6 TV Box? I went to my local Xfinity store today and requested a box with at least 60 htz refresh rate but the box that they gave me was the same model that I already had. How can I get a true ultra 4k cable box?
XfinityNicolas
Official Employee
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1.1K Messages
4 years ago
Hey @Pearlman83, thank you for reaching out to us on our forums. The XG1v4 and XI6 are currently the only 4k boxes we have available. Due to limited supply, they are not available at the store but I can definitely get you one sent in the mail. Can you private message us so I can better assist? You can send a private message by clicking the "message" icon in the upper right corner of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a private message. [Edited- correcting handle]
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