Visitor
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1 Message
Tx061aei not working
My tv box thing stopped working all of a sudden. I’ve tried unplugging waiting plugging back in but nothing is happening it’s just a black screen. I even restarted my internet. I tried switching the hdmi cord and nothing. Whyyyyyyy
XfinityJorge
Official Employee
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120 Messages
2 m ago
Hello @user_d10cdf thank you so much for contacting our Xfinity Support Team over our Forums. I am sorry to hear about the issues with your video equipment and we are more than happy to help. Have you attempted to use another power outlet?
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