U

Visitor

 • 

1 Message

Sun, Sep 5, 2021 1:18 AM

Tx061aei not working

My tv box thing stopped working all of a sudden. I’ve tried unplugging waiting plugging back in but nothing is happening it’s just a black screen. I even restarted my internet.  I tried switching the hdmi cord and nothing. Whyyyyyyy

Official Employee

 • 

120 Messages

2 m ago

Hello @user_d10cdf thank you so much for contacting our Xfinity Support Team over our Forums. I am sorry to hear about the issues with your video equipment and we are more than happy to help. Have you attempted to use another power outlet? 

New to the Community?

Start Here