U

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1 Message

Sunday, September 5th, 2021 1:18 AM

Closed

Tx061aei not working

My tv box thing stopped working all of a sudden. I’ve tried unplugging waiting plugging back in but nothing is happening it’s just a black screen. I even restarted my internet.  I tried switching the hdmi cord and nothing. Whyyyyyyy

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Official Employee

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2.3K Messages

4 years ago

Hello @user_d10cdf thank you so much for contacting our Xfinity Support Team over our Forums. I am sorry to hear about the issues with your video equipment and we are more than happy to help. Have you attempted to use another power outlet? 

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