Two Years Later - IS SMART RESUME EVER GOING TO BE FIXED?

@westwayneguy88888​ How do you get your selections to be viewed on the cloud and not the in-home physical DVR?  Personally, I'm not a fan of programs on the cloud as they have that low-quality streaming effect.  Also, slow motion isn't available on cloud based material.  NO on-demand material has the smart resume feature, but white time lines where the commercial is placed, and that doesn't drop into play at the end of the commercial.  

Little by little, Comcast has gotten worse, offering less features than before with questionable "quality" changes.  The product looks worse every year, and the reliability of their signal to begin with is terrible.  In the last 30 days, I have NOT HAD CABLE SERVICE 11 DAYS.

@LeeSoFL​ 

everything is from the cloud when playing back on the wireless4K box Xi6 - this is how i found out about how it is synched up

as far as making every recording come from the cloud, I suggest this, move your DVR box to the location you use the least and unplug it, all recordings will still happen, but they will only be cloud based as the DVR is not physically on.

This is best you have 3+ boxes in your house, if you only have 1-2 then having to plug it in when you want to use that tv can be a pain

i know of no other way to force something to be cloud recording only

hope this helps

Hey @LeeSoFL, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video and DVR service. I would be more than happy to offer my assistance looking into this further for you.

Are you currently receiving an error code or message on the set-top box that we can use to reference the issue at hand? 

@XfinityDemitrius​ please read the thread,   it's an ongoing issue about smart resume not resuming correctly. No error code pops up for that type of misbehavior

@westwayneguy88888 We can definitely look into the troubleshooting options available if you would like to try to troubleshoot this. Please send us a DM with your full name and address to get started.

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