Hey @Ks4230, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video and set-top box issues. I would be more than happy to offer my assistance looking into this further for you.
With receiving the error message "No Signal", this indicates that the television is on the incorrect input or the HDMI cable became loose and disconnected from the television. Would you be able to use the Xfinity Remote to change through the television inputs and verify that the HDMI cable is secured to the back of the Xfinity set-top box and television?
XfinityDemitrius
Official Employee
•
1.3K Messages
2 months ago
Hey @Ks4230, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video and set-top box issues. I would be more than happy to offer my assistance looking into this further for you.
With receiving the error message "No Signal", this indicates that the television is on the incorrect input or the HDMI cable became loose and disconnected from the television. Would you be able to use the Xfinity Remote to change through the television inputs and verify that the HDMI cable is secured to the back of the Xfinity set-top box and television?
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