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user_1d3533
1st Topic

Visitor

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3 Messages

Wednesday, February 16th, 2022 2:22 AM

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TV start channel

My TV used to turn on with the last channel viewed. Now it's always channel 2 (the HSN). This drives me nuts, is there anyway to start the tv to "last channel viewed"?

Question

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Updated 

3 years ago

1.7K

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XfinityMichaelC

Administrator

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4.2K Messages

3 years ago

Greetings, @user_1d3533! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you are having issues with the cable box not being on the last channel when you turn the TV on. Does this happen on all your cable boxes or just one? If just one is it on a DVR or a smaller DTA box?

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user_1d3533

Visitor

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3 Messages

@XfinityMichaelC​ All 3 of our tvs are doing this. The tv with the main dvr box and the two tvs with the two smaller companion boxes

3 years ago

0

XfinityDemitrius

Official Employee

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1.8K Messages

What date did you first experience the issue? -Demitrius 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_1d3533

Visitor

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3 Messages

I honestly don't remember, i guess like a month or so ago

3 years ago

0

XfinityPaula

Official Employee

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1.4K Messages

Unfortunately I am not finding an option within the device that we can easily toggle to make sure that we return to the last viewed channel. Here is a great site for all the X1 settings that are available. I love this because I don't like to search sub menus. There may have been an update that was launched that caused this behavior. I was able to test a 4K DVR and it's returning to the last viewed program/channel. I would love to make sure I check out every option for us and see if we can get you off the HSN network when you turn on the TV. Please send me a direct message with your name and service address. I will run some tests and see what we can do to help out with this issue. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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