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user_wxdet5
1st Topic

3 Messages

Sunday, October 8th, 2023 10:04 PM

Closed

TV slow

Why is my TV behind my mom's Verizon TV? When we're on the phone watching the same station my TV is like 3 minutes behind hers

Question

 • 

Updated 

2 years ago

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1

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Accepted Solution

XfinityMarcos

Official Employee

 • 

2.3K Messages

2 years ago

Hello @user_wxdet5, thank you for reaching out to our forum for help with your TV delay. Is this issue happening on multiple channels or one particular channel?

4

0

user_wxdet5

3 Messages

Hi. It's usually channel 6 but it happens on all channels 

2 years ago

0

XfinityMarcos

Official Employee

 • 

2.3K Messages

@user_wxdet5, understood, and is this on live programs or all programs? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_wxdet5

3 Messages

All programs. If I record a show on my dvr and we watch it together I'm behind her. Same with live programs 

2 years ago

0

XfinityArmand

Official Employee

 • 

2.1K Messages

We are glad to take a closer look at this for you @user_wxdet5.  Please feel free to shoot us a private message detailing the issue so we can get to work on this right away. 

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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