I woke up to a crazy display on my cable box Not only was the cable box malfunctioning, my TV, which has power - has no display.
This is the third time this happened. The first time my cable box went out we had an older TV so I assumed it might be a coincidence.
We bought a nice Samsung TV and two days later the cable box went out and fried the TV again. Since it was a new purchase, the vendor was willing to exchange the TV which we did after the cable box was replaced.
Before we bought and hooked the THIRD tv up we had an electrician come out and check the panel for some faulty wiring. He checked all the outlets and the panel and all was okay.
Now, months later, I wake up to another malfunctioning cable box and no TV display. I know others have had this issue.
I have a repairman coming but in the past they refuse to consider it a possibility and have failed to take responsibility. Since I was out no real money - just inconvenience -I didn’t worry about it but now I can’t afford to replace another TV.
Hi there @RelentlessOne! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to help in any way that we can to address your service concerns. Can you tell me a bit about what was happening when the issue occurred? Were you watching live TV or were you getting into some of our On Demand content?
Watching live TV. I spent four hours between chat, text and phone to no avail. I have been a customer for over 20 years and have never been met with such incompetence. I was disconnected constantly and spoke to well over 20 different people, including billing? Every time asking me to reiterate the problem. To say I am disgusted is an understatement. And no I still have a black screen and supposed to,have a tech coming out today.
We are glad to take a closer look at what is going on for you @RelentlessOne. Please feel free to shoot us a message with your details, and we can get started.
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for clarifying. And the electrician looked over everything in the panel, but not on the TV itself? We wouldn't put it out of the realm of possibility for it to be the cable box, but usually, there are other complicating factors(overheating, severe pixelation/ picture distortion, other features/functions not working) At any time have you seen an error message/code being displayed?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Me_lkr6ug
6 Messages
2 months ago
I woke up to a crazy display on my cable box Not only was the cable box malfunctioning, my TV, which has power - has no display.
This is the third time this happened. The first time my cable box went out we had an older TV so I assumed it might be a coincidence.
We bought a nice Samsung TV and two days later the cable box went out and fried the TV again. Since it was a new purchase, the vendor was willing to exchange the TV which we did after the cable box was replaced.
Before we bought and hooked the THIRD tv up we had an electrician come out and check the panel for some faulty wiring. He checked all the outlets and the panel and all was okay.
Now, months later, I wake up to another malfunctioning cable box and no TV display. I know others have had this issue.
I have a repairman coming but in the past they refuse to consider it a possibility and have failed to take responsibility. Since I was out no real money - just inconvenience -I didn’t worry about it but now I can’t afford to replace another TV.
thanks
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XfinityArmand
Official Employee
•
1.8K Messages
2 months ago
Hi there @RelentlessOne! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to help in any way that we can to address your service concerns. Can you tell me a bit about what was happening when the issue occurred? Were you watching live TV or were you getting into some of our On Demand content?
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