TV Remote App

user_xidbtj thank you for using the Community Forums page to express your interest in the applications return.

Hi user_cpdmx9, I can see why you're upset since you found a great use in this app. The web remote app would be the only alternative at this time. You are able to schedule recordings using the Stream app. Did you set those recordings on your TV box or through the Stream app? 

@user_cpdmx9​ 

same frustration here. I’ve used the Xfinity TV remote app for years and I would like to understand the reasoning behind why Xfinity would remove it. 

I’m a Xfinity/Comcast Diamond customer (over 25 years of loyal service) and just recently I was talking to my wife about switching away because of the high prices. Our latest bill which doesn’t have any premium channels and is $246 a month. I called customer support the other day and reached the Philippines support and the person was so young she couldn’t comprehend the importance of going above and beyond for a long term customer to get me another 12 or 24 month package that would be less than my current bill. She actually proposed one that would be over $40 more so I politely said I’m gonna quit wasting your time and reach out to the executive client care group, which I’ve done before with success. Nonetheless, I’m pretty certain that we’re probably gonna end up switching to YouTube TV premium.  

Thank you for reaching out to us here @czxq33. I would be happy to check on all the options we have for your services from here for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I too am very disappointed that this app is no longer supported or usable. The web app is not a sufficient replacement because it doesn’t show the guide like the app did. I relied on the app to search for current and upcoming programming.  The app was much faster and showed more info in a single view than the on screen guide displayed by the set top box.  That was its main benefit to me. Not having the app is a major step backwards.  It needs to be brought back immediately.