kendramorein's profile

New Poster

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2 Messages

Mon, Dec 16, 2019 10:00 AM

tv randomly goes blank

So a couple of times an hour the tv will go blank and the audio will stop, for 1-5 seconds before kicking back in.  The issue is not related to switching between channels, as it can happen many times well after a channel is changed. This happens on any and all chanels and with on demand content as well. We really only watch HD tv, and it is connected to my tv hdmi through our receiver. We moved homes but have the same cable box, receiver, etc. So we do not know what is going on or how to get it to stop?

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Responses

MNtundraRET

Expert

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4.3K Messages

1 y ago


@kendramorein wrote:

So a couple of times an hour the tv will go blank and the audio will stop, for 1-5 seconds before kicking back in.  The issue is not related to switching between channels, as it can happen many times well after a channel is changed. This happens on any and all chanels and with on demand content as well. We really only watch HD tv, and it is connected to my tv hdmi through our receiver. We moved homes but have the same cable box, receiver, etc. So we do not know what is going on or how to get it to stop?


It sounds like the current cables in your home are not allowing a strong enough signal to reach the television. Your broadband speed may not be enough to to handle all devices be used at certain times. You most likely will need a tech. out to check signals received at your devices. You will be charged if the problem found is inside your home.

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New Poster

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2 Messages

1 y ago

I have the 300 Mbps internet, and according to the nighthawk that manages the internet my speeds are extremely fast. I can try a different hdmi cable, but I have not had a problem like this before.

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

Unless you’re using a wireless box, internet speed plays no part. It could be the signal levels, it could be the hdmi connection between cable box, receiver and tv.

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